Cynthia Copeland
Harrah,OK
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Consumer Cellular
Oklahoma City, OK
10.2022 - Current
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Customer Service Representative
Costco
Oklahoma City, OK
08.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Del City High School
Del City, OK05-2016
Skills
- Scheduling
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Positive and professional
- Typing proficiency
- Problem-Solving
Affiliations
- I have a passion for travel and a dream to explore all 50 states and more!
References
References available upon request.
Timeline
Customer Support Specialist
Consumer Cellular
10.2022 - Current
Customer Service Representative
Costco
08.2021 - 09.2022
High School Diploma -
Del City High School
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