Summary
Overview
Work History
Skills
Education Certificates
Personal Information
Timeline
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Cynthia Smith-Couch

Cynthia Smith-Couch

Dover,Delawarey

Summary

Experienced Adult/Pediatric Case Manager Skilled nursing professional with more than [Number] years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assesses health status, develops diagnoses and manages care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities.

Overview

23
23
years of professional experience

Work History

Psychiatric Registered Staff Nurse

Dover Behavioral Health
09.2023 - 01.2024
  • Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
  • Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.

Psychiatric Registered Nurse

SUN Behavioral Health
02.2023 - 09.2023
  • Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
  • Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
  • Increased patient satisfaction scores by actively listening to concerns, addressing needs, and providing empathetic support during crisis situations.

Correctional Nurse

Centaurion/Sussex Correctional Institute
12.2021 - 01.2023
  • Enhanced patient care by administering medications and treatments to inmates as prescribed.
  • Improved medical record accuracy through diligent documentation of inmate health assessments, interventions, and outcomes.
  • Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
  • Prevented potential health crises by conducting thorough screenings during intake processes for new inmates.
  • Educated inmates about their health conditions and self-care routines for better disease management.

Certified Case Manager

Amerigroup/Anthem HMO
07.2011 - 03.2019
  • Improved patient outcomes by developing comprehensive case management plans and coordinating with multidisciplinary teams.
  • Enhanced client satisfaction through timely and effective communication, addressing concerns and clarifying treatment goals.
  • Reduced hospital readmissions by closely monitoring patient progress and adjusting care plans accordingly.
  • Streamlined care coordination processes, resulting in more efficient use of healthcare resources and reduced costs for both patients and providers.

Nurse Practice Educator

Lincoln Technical Institute
09.2008 - 03.2013
  • Enhanced patient care quality by implementing evidence-based nursing practices and protocols.


  • Evaluated nursing staff performance and provided constructive feedback, promoting professional growth and development.
  • Served as a mentor for new nurses, guiding them through the transition from academia to clinical practice.

Clinical Care Specialist

University of Medicine & Dentistry
01.2007 - 01.2011
  • Oversaw the full scope of clinical care and health issues for 50 children in out of home placements through the Division of Youth and Family Services

Pediatric Float Pool Staff Nurse

Robert Wood Johnson University Hospital
01.2004 - 01.2009
  • Offered comprehensive, patient-focused care to individuals under 18 years of age on various hospital units
  • Educated patients and families on disease management, treatment options, and preventive measures.
  • Demonstrated adaptability by adjusting quickly to new units, policies, and procedures within the float pool setting.

Adult/Pediatric Emergency Staff Nurse

Robert Wood Johnson University Hospital
01.2001 - 01.2004
  • Assessed, treated, and managed care for up to 50-75 patients under the age of 26 in a level I trauma center

Skills

  • Case Management
  • Critical Care
  • Patient, Client & Family Education
  • Patient Advocacy
  • Regulatory Compliance
  • Clinical Documentation
  • Developmentally Disabled
  • Emergency & Trauma Response
  • Child Safety & Wellbeing
  • Health Assessments
  • Family Education
  • Specimen Collection
  • Vaccine Administration
  • Patient Education
  • Chronic Disease Management
  • Intake and Discharge
  • Patient Safety
  • Medication Administration
  • Newborn Care
  • Infection Control Measures
  • Skill Development
  • Emergency Care
  • Community Health
  • Emergency Procedures
  • Disease Prevention
  • Patient Counseling
  • Clinical Judgment
  • Patient Management
  • Home Health Care
  • Direct Patient Care
  • Medication and IV Administration
  • Diabetes Management

Education Certificates

  • Bachelor of Science in Nursing - SUNY Downstate University, Brooklyn, New York
  • Association of Applied Science in Nursing - New York City Technical College, Brooklyn, New York
  • CCM
  • BLS
  • ACLS

Personal Information

Title: RN, CCM, BSN

Timeline

Psychiatric Registered Staff Nurse

Dover Behavioral Health
09.2023 - 01.2024

Psychiatric Registered Nurse

SUN Behavioral Health
02.2023 - 09.2023

Correctional Nurse

Centaurion/Sussex Correctional Institute
12.2021 - 01.2023

Certified Case Manager

Amerigroup/Anthem HMO
07.2011 - 03.2019

Nurse Practice Educator

Lincoln Technical Institute
09.2008 - 03.2013

Clinical Care Specialist

University of Medicine & Dentistry
01.2007 - 01.2011

Pediatric Float Pool Staff Nurse

Robert Wood Johnson University Hospital
01.2004 - 01.2009

Adult/Pediatric Emergency Staff Nurse

Robert Wood Johnson University Hospital
01.2001 - 01.2004

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Cynthia Smith-Couch