System software
Cynthia Courtney
Manitowoc,WI
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
34
34
years of professional experience
Work History
Client Data Specialist II
Americollect
12.2013 - Current
- Processed payments including legal, insurance, probate, trustee, settlements, attorney, remittance and personal.
- Validate and balance payments from the cash register and the electronic deposit system.
- Responsible for entering client’s manual and electronic forms of new business into Americollect’s database.
- Track, review, and communicate resolutions from inaccurate processes and/or postings.
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Upheld data security standards by managing sensitive information with discretion while adhering to privacy regulations.
- Facilitated communication between departments, improving overall workflow and efficiency.
- Maintained a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
- Enhanced digital security measures, contributed to safeguarding against data breaches.
- Streamlined data entry processes, ensuring accuracy and reliability of records.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Assisted in the onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Collaborated with team members on various projects, ensuring consistent data collection methods and protocols.
- Improved overall project success by proactively identifying potential issues or discrepancies within collected data sets.
- Uploaded or transmitted data using secure protocols.
- Conducted comprehensive audits of previously collected data, resulting in improved overall quality of datasets.
- Increased efficiency in the workplace by automating repetitive tasks through available technology solutions.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Checked for accuracy by verifying data and records.
- Conducted audits of existing data entry processes.
Receptionist
Port Cities Animal Hospital
01.1999 - 01.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected all consumer payments, processed transactions and updated relevant records.
Medical Billing Specialist
Dr. Ty Goletz/Center for Orthopedic Surgery and Sports Medicine
01.1995 - 01.1998
- Out of office referrals such as MRI's, CT SCANS, Stress tests and pre op visits for diagnostic testing.
- Obtained pre-authorization for medical procedures scheduled in or out of the office; PT, cortisone injections, orthotics, X-rays, casting, surgery, etc.
- Assisting the doctor in the room with the patient; documentation and medical procedure prep.
- Calling patients to go over procedures and surgeries; time, place, pre op instructions.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Developed a comprehensive understanding of ICD-09-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
Receptionist/billing specialist
Dr. Sam Miller/Endocrinologist
01.1991 - 01.1995
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained payroll information by calculating, collecting, and entering data.
Education
High School graduate/some college -
Skills
- Microsoft Office proficiency
- Spreadsheet Management
- Compiling Data
- Medical Insurance Billing
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsHealthcare benefitsPaid time off401k matchTeam Building / Company RetreatsWork from home optionCareer advancementQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Application software
Languages
English
Interests
Gardening
Crocheting
Reading
Cooking
Camping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Data Specialist II
Americollect
12.2013 - Current
Receptionist
Port Cities Animal Hospital
01.1999 - 01.2013
Medical Billing Specialist
Dr. Ty Goletz/Center for Orthopedic Surgery and Sports Medicine
01.1995 - 01.1998
Receptionist/billing specialist
Dr. Sam Miller/Endocrinologist
01.1991 - 01.1995
High School graduate/some college -
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