Rebecca J. Dovin
Menomonee Falls,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Americollect, Inc
Manitowoc, WI
03.2012 - Current
- Providing ridiculously nice customer service to clients, insurance companies, and patients
- Providing education to patients about their insurance coverages, denials, etc
- Submitting insurance information to clients to bill their insurance company
- Looking for insurance converge via Zirmed/Waystar
- Checking claim status via Availity and placing calls out to insurance companies
- Follows department processes and procedures in compliance with industry laws and regulations
- Applying insurance payments and adjustments reflecting off the EOB
- Reviews patient's accounts to make sure all accounts are billed to insurance within timely fling
- Communicating with our clients (hospitals) via phone and emails promoting positive public relations
- Knowledge of various client systems- Epic, Cerner, Meditech
- Knowledge of Microsoft Office Programs- Word, Excel, Power Point
Cashier/Customer Service Representative
McSports
Manitowoc, WI
02.2009 - 12.2012
- Answered customer inquiries regarding store policies and procedures.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money and dropping off deposits at the bank
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Answered telephones
- Business is now closed, bankrupt
Education
Certificate - Office Assistant
Lakeshore Technical College
Cleveland, WI12-2011
Certificate - Certified Nursing Assistant
Lakeshore Technical College
Cleveland, WI03-2003
High School Diploma -
Mishicot High School
Mishicot, WI05-1996
Skills
- Documentation Abilities
- Reporting Abilities
- Regulatory Compliance Understanding
- Account Management Expertise
- Customer Service
- Customer Follow-Up
- Client Relations
- Revenue Generation
- Documentation Skills
- Account Management
Certification
- CRCS Certification- company paid for exam, but not recertified within the last few years
References
References available upon request.
Timeline
Insurance Specialist
Americollect, Inc
03.2012 - Current
Cashier/Customer Service Representative
McSports
02.2009 - 12.2012
Certificate - Office Assistant
Lakeshore Technical College
Certificate - Certified Nursing Assistant
Lakeshore Technical College
High School Diploma -
Mishicot High School
- CRCS Certification- company paid for exam, but not recertified within the last few years
Similar Profiles
AMY SCHLISEAMY SCHLISE
Business Analyst II at AmericollectBusiness Analyst II at Americollect
Cynthia CourtneyCynthia Courtney
Client Data Specialist II at AmericollectClient Data Specialist II at Americollect
Joette DominguezJoette Dominguez
Account Review Anaylst at Americollect Inc.Account Review Anaylst at Americollect Inc.