Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Cox

Kissimmee,FL

Summary

Dynamic professional with a proven track record at Chase Bank, excelling in customer service and problem-solving abilities. Skilled in data entry and fostering customer relations, I've significantly enhanced team efficiency and performance. My critical thinking and active listening skills have been pivotal in resolving disputes and ensuring audit-ready accounts.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Chase Bank
Lake Mary, FL
07.2021 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Accounts Payable Clerk

Veolia Environmental Services
Orlando, FL
05.2017 - Current
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Matched purchase orders with invoices and recorded necessary information.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.

Education

General Education -

North Division High School
Milwaukee, WI
06.1986

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution

Timeline

Customer Service Representative

Chase Bank
07.2021 - Current

Accounts Payable Clerk

Veolia Environmental Services
05.2017 - Current

General Education -

North Division High School
Cynthia Cox