Cynthia Crowther

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
• Participated in regular meetings with upper management to discuss front-end performance metrics.
• Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.

Completed a variety of tasks daily including, but not limited to; surgery prep and monitoring (including IV catheter placement, venipuncture, and intubation), digital dental radiographs, discussions about preventative wellness medicine with our clients as well as routine history gathering for both sick and well rooms. Just to list a few

• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Administered medications to animals in treatment and documented changes in condition.
• Improved client relations through effective communication and education on pet health needs.
• Provided customer support to clients, answering questions and addressing concerns.
• Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
• Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.