CYNTHIA CRUZ
Raymondville,TX
Summary
Dynamic professional with a proven track record in educational and customer service roles, notably at ELMA E BARRERA ELEMENTARY. Excelled in classroom management and effective communication, enhancing student engagement and operational efficiency. Skilled in leveraging computer skills and a positive attitude to achieve significant improvements in learning environments. Passionate and eager to engage as a professional teacher within a forward thinking school district to awaken the learning drive of their students.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
ELMA E BARRERA ELEMENTARY
03.2024 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported planning and preparation for culturally-diverse class sessions.
Customer Service Representative
Advance Call Center Technologies
04.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Resource Coordinator
CHILDREN'S ADVOCACY CENTER OF CAMERON & WILLACY CO
04.2022 - 04.2023
- Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Implemented resource management software to centralize information and improve overall visibility into project progress.
- Managed budget constraints, ensuring optimal use of resources while maintaining costeffectiveness.
- Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
- Fostered a culture of continuous improvement within the organization through regular review meetings focused on optimizing processes related to resource management.
- Streamlined communication between departments for improved project efficiency and timely completion.
- Established strong relationships with key stakeholders across various departments, fostering collaboration and smooth cooperation on projects.
- Negotiated contracts with external vendors to secure necessary resources at competitive rates.
- Collaborated with cross-functional teams to ensure seamless coordination of resources and deadlines.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Recreation Program Coordinator
Sunny Glen Children's Home, NEW DAY RESILENCY CTR
01.2020 - 04.2023
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Researched, planned, and organized mentally stimulating activities for both male and female immigrant children between ages of 5 and 17.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Conducted regular assessments of program effectiveness, using feedback to implement improvements as needed.
- Organized special events that attracted new participants and increased community awareness about available programs.
- Increased community engagement through effective promotion of recreational activities and events.
- Supervised staff members and volunteers, providing guidance and support to ensure consistent delivery of exceptional service.
- Implemented safety protocols within all programs, reducing the risk of incidents and maintaining a secure environment for attendees.
- Managed budgets effectively, ensuring adequate resources for high-quality programming while maintaining fiscal responsibility.
- Coordinated supply orders, storage and distribution for program.
Education
ALTERNATIVE TEACHER CERTIFICATION - Core Subjects With STR (EC-6), Special Education
TEACHERS OF TOMORROW
05.2026
ALTERNATIVE TEACHER CERTIFICATION PROGRAM - Teacher Education
University of North Texas
Denton, TX05.2004
Bachelor of Science - Hospitality Administration And Management
University of North Texas
Denton, TX12.1999
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Small Group Supervision
- Early Childhood Education
- Instructional support
- Computer Skills
- Behavior redirection
- Special Education Assistance
- Positive Attitude
- Effective Communication
- Language arts support
LOCAL ORGANIZATIONS
Volunteers for the Willacy County Little League from Spring of 2012 to currently still on the board.
Positions held have been Secretary, Treasurer, Player Agent, and President.
Currently hold the Player Agent board position for WCLL and also as District 24 Assistant District Administrator.
Player Agent Duties include but not limited to Coordinating Registrations, Uploading Information to League's Data Center, Setting up each division's team placements, Foster sponsorships from local businesses, Coordinating upper level try outs, Sets up and Executes Divisional Drafts for player placements, Works with coaches on All Star selections of players, Coordinates Opening and Closing Ceremonies, etc.
District 24 Assistant District Administrator Duties include but not limited to assisting with the District's 11 leagues across the Rio Grande Valley in league management, taking minutes at District Meetings with all District's Presidents, acting as Site Director during District, Sectional and State Tournaments, etc.
Timeline
Teacher's Assistant
ELMA E BARRERA ELEMENTARY
03.2024 - Current
Customer Service Representative
Advance Call Center Technologies
04.2023 - 03.2024
Resource Coordinator
CHILDREN'S ADVOCACY CENTER OF CAMERON & WILLACY CO
04.2022 - 04.2023
Recreation Program Coordinator
Sunny Glen Children's Home, NEW DAY RESILENCY CTR
01.2020 - 04.2023
ALTERNATIVE TEACHER CERTIFICATION - Core Subjects With STR (EC-6), Special Education
TEACHERS OF TOMORROW
ALTERNATIVE TEACHER CERTIFICATION PROGRAM - Teacher Education
University of North Texas
Bachelor of Science - Hospitality Administration And Management
University of North Texas
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