Cynthia DiGeronimo Silacci
Cedar Park,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Community Outreach Coordinator
RiverKids Pediatric Home Health
Austin, TX
07.2022 - Current
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Developed and implemented community outreach strategies to increase awareness of programs and services.
- Developed evaluation criteria for measuring effectiveness of outreach efforts.
- Cultivated relationships with local organizations to increase visibility in the community.
Community Outreach Manager
Little Land play gym & Pediatric Therapy
Cedar Park, TX
10.2017 - 03.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Private Nanny
Sayed Family
Cedar Park , TX
02.2022 - 06.2022
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Sparked creativity and imagination by teaching children new ideas each day.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
After-School Counselor
Club Z after school care
Austin, TX
03.2017 - 12.2017
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Cosmetology - Cosmetology Education
Central Texas Beauty College
Round Rock05.2019
High School Diploma -
Live Oak High School
Morgan Hill, CA06.1998
Skills
- Effective customer communication
- Microsoft Office
- Critical thinking
- Organizational skills
- Work ethic
- Inventory control procedures
Timeline
Community Outreach Coordinator
RiverKids Pediatric Home Health
07.2022 - Current
Private Nanny
Sayed Family
02.2022 - 06.2022
Community Outreach Manager
Little Land play gym & Pediatric Therapy
10.2017 - 03.2022
After-School Counselor
Club Z after school care
03.2017 - 12.2017
Cosmetology - Cosmetology Education
Central Texas Beauty College
High School Diploma -
Live Oak High School
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