Cynthia D. Ogle
Newport News,VA
Summary
Outgoing Business Office Manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
38
38
years of professional experience
Work History
Business Office Manager
USPI - Bon Secours Surgery Center at Harbour View
Suffolk, VA
05.2023 - Current
- Train and mentor staff on operational best practices, fostering a culture of continuous improvement.
- Increase team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
- Oversee onboarding process for new employees, ensuring smooth integration into the company.
- Hire, manage, conducts performance reviews and administer salaries for staff.
- Backup to front desk to step in to assist with various tasks whenever an employee is absent or at lunch.
- Cover insurance verification & post surgery cases when needed.
- Completes bi-weekly payroll for 50+ employees.
- Oversee Central Billing Office, upload requested medical records, email daily deposit log, review bad debt accounts, approve patient & insurance refunds. Pull EFT's from Bank of America, Care Credit & Merchant Center credit card transactions, and remote deposit of patient/insurance checks.
Business Office Manager
Surgical Suites of Coastal Virginia (ASC Facility)
Williamsburg, VA
08.2019 - 04.2023
- Managed all front office staff, which included hiring, training and performance evaluation. Verified payroll from admin for any discrepancies.
- Covered front desk and insurance verification when needed. Daily contact with physician schedulers to maintain a full surgery schedule. Post surgery cases and print/make charts for PAT nurses.
- Handled medical records request from attorney and insurance companies.
- Approved patient/insurance refunds from billing company to create and mail out refunds.
- Handled all billing/payment request for information from billing company.
- Responsible for A/P which included entering all invoices, removing from accrual log and mailing out checks to vendors.
- Reviewed all statements to verify invoices were current/paid.
- Software: Mednet, Clariti, Waystar, Epic, MedHQ, Insperity
Biller/Accounts Payable/Payment Poster
USPI - Mary Immaculate Ambulatory Surgery Center
Newport News, VA
05.2008 - 08.2019
- This position required a person who is well organized and demonstrates a high degree of attention to detail in addition to managing time efficiently. An excellent understanding of insurance contracts. Must have good communication and interpersonal skills. Dealing with patients and insurance companies professionally is imperative. May be delegated additional responsibilities or special assignments by management.
- Responsible for obtaining all invoices and matching statements; entering all invoices into Oracle/Envi for payment to vendors.
- Responsible for assuring that all statements/invoices are forwarded to admin in a timely manner to receive applicable vendor discounts.
- Responsible for posting all payments, transferring any remaining balances to the appropriate party and making any needed adjustments to patient accounts. Researched any discrepancies between the expected reimbursement and allowed amount by the payer when posting payments. Initiated refunds, overpayments to insurance companies and patients. Balance daily payment batches, notified management of any changes on contracts with insurance companies. Enter all CPT/DX codes, charges, and supplies into computer; submitted claims to insurance payers and statements to guarantors.
- Cross trained to help with front desk, checking patients in for surgery and answering/forwarding phone calls, open and distributed mail, insurance verification, collections and back up for scheduler posting patient surgeries in Advantx.
Medical Secretary/Office Manager
Virginia Anesthesia & Perioperative Care Specialists, LLC
Newport News, VA
03.1995 - 12.2007
- 9 Years In=House Billing
- Electronic Billing
- Express Billing
- CPT & ICD-9 Coding
- Posted Daily Payments/Refunds
- Credit Card Payments
- Maintained Excel Spreadsheets for Monthly Reporting
- Collected money from self-pay patients before surgery
- Billed three Plastic Surgery Centers for Cosmetic cases
- Managed each employee's time sheets & vacation time
- Helped with merging three Anesthesia practices into one office
- Performed monthly audits to make sure all cases were billed
- 2004 - 2007 Managed Outside Billing Company
- Pre-Collections/Collections
- Handled Doctors Payroll Discrepancies
- Took care of some Credentialing
- Posted Injections
- Mail Distribution
- Bank, Post Office and Hospital Errands
- Responsible for ordering office supplies
- Answering Telephone
- Assisted in the Pain Clinic: Appointments, Scheduling tests, Authorizations & created charts
- Trained new employees
Medical Secretary
Dr. Sarah Forbes, Inc.
Newport News, VA
10.1993 - 02.1995
- Responsible for scheduling daily appointments
- Scheduling surgery and tests for patients
- Created charts for new patients, pulled and filed patient's charts
- Collections of co-pays and maintained a balanced cash drawer on a daily basis
- Handled phone orders for prescriptions at the patients and Pharmacist request.
- CPT & ICD-9 Coding
- Answered telephone and other secretarial duties.
Medical Secretary
Management Details/Anesthesia Billing
Newport News, VA
01.1988 - 09.1993
- Filing medical insurance claims for billing purposes
- Maintenance of monthly bills and statements
- Posted payments to individual patient's accounts
- Daily bank deposits and post office errands
- Maintained organization of patient's accounts
Education
High School Diploma -
Bethel High School
Hampton, VirginiaSkills
- Beginning & Intermediate Excel
- Microsoft Office
- Medical Terminology
- Staff training and development
- Deadline management
- Employee onboarding
- Credit and collections
- ADP Payroll processing
- Administrative support
- Teamwork
- Attention to detail
- Multitasking and organization
- Reliability
- Handling complaints
Timeline
Business Office Manager
USPI - Bon Secours Surgery Center at Harbour View
05.2023 - Current
Business Office Manager
Surgical Suites of Coastal Virginia (ASC Facility)
08.2019 - 04.2023
Biller/Accounts Payable/Payment Poster
USPI - Mary Immaculate Ambulatory Surgery Center
05.2008 - 08.2019
Medical Secretary/Office Manager
Virginia Anesthesia & Perioperative Care Specialists, LLC
03.1995 - 12.2007
Medical Secretary
Dr. Sarah Forbes, Inc.
10.1993 - 02.1995
Medical Secretary
Management Details/Anesthesia Billing
01.1988 - 09.1993
High School Diploma -
Bethel High School