Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
29
29
years of professional experience
Work History
Business Office Manager
The Gardens
06.2025 - Current
- Led financial operations, ensuring accurate billing and timely reimbursements.
- Streamlined office processes, enhancing administrative efficiency across departments.
- Managed staff scheduling, optimizing workforce allocation to meet patient care needs.
- Developed training programs for new hires, fostering team competency and compliance.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Processed payroll bi-weekly for 100+ employees
- Tracked and addressed attendance issues
- New admissions and discharges.
- Refunds
Business Office Manager
Birch Pointe Health And Rehab
03.2023 - 06.2025
- Manage admissions
- Discharges
- Insurance authorizations
- Collecting and posting payments
- Managing residential trust accounts
- Month end reconciliation
- Medicaid billing
- Hospice billing and maintaining daily census.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Medicaid applications
Business Office Manager
Marshfield Care Center
05.2018 - 04.2021
- Patient admissions, discharges, medicaid billing, new hire orientations, payroll, human resources,collections, invoicing, posting payments, daily census, morning meetings, ordering supplies, bank deposits and with draws for resident trust funds
- Assisted with answering patient call lights, delivering meal trays when needed
- Collected payments
- Hired and mentored employees
- Insurance verification
- Insurance appeals
- ABN forms for patients ending physical therapy / rehab
- Insurance pre-authorizations
Customer Service
VidaCare / Teleflex Medical
06.2007 - 10.2014
- Accounting, collections, invoicing, posting payments, data entry, processing orders for medical supplies received via phone, fax and email, setting up new customer accounts, internal sales support, assistedat conventions, assisted during product training at cadaver labs, managed all warranty calls and sent out replacement items.
- Managed customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer issues
- Worked in the inbound call center
Accounts Receivable Supervisor
Qwest Communications
04.1997 - 09.2006
- Managed all aspects of the accounting department, hired and trained all accounting clerks,posting payments, account reconciliations, collections, disconnect and reconnect customer accounts,escheatment, reviewing and approving time sheets, yearly evaluations, traveled to various locations to train others, research and approve refunds for customers, assisted with system migrations and company mergers, journal entries.
- Set goals for accounts receivable team of 10 clerks and developed strategies to meet goals.
Education
Diploma - General
06.1985
Business Administration
Skills
- Accounting (Receivables / Payables)
- Office Management
- Team Management
- Payroll
- Human Resources
- Customer Service
- Microsoft Office
- Excel
- Powerpoint
- Word
- Zoom
- Customer service
- Typing
- Computer skills
- Microsoft Excel
- English
- Retail sales
- Sales Support
- Recruiting
- Marketing
- Account Reconciliation
- Acquisitions
Additional Information
- Certifications and Licenses, Missouri Real Estate License
Timeline
Business Office Manager - The Gardens
06.2025 - Current
Business Office Manager - Birch Pointe Health And Rehab
03.2023 - 06.2025
Business Office Manager - Marshfield Care Center
05.2018 - 04.2021
Customer Service - VidaCare / Teleflex Medical
06.2007 - 10.2014
Accounts Receivable Supervisor - Qwest Communications
04.1997 - 09.2006
Jacksonville Senior High - Diploma, General
St. Phillips College - , Business Administration