Isabelle Morales
Las Vegas,NV
Summary
Business Office Manager with over 10 years of progressive experience in operational management and financial oversight, skilled in streamlining billing operations and enhancing client trust through meticulous resolution of discrepancies. Proficient in managing administrative staff and maintaining budgetary controls. Leverages expertise in accounts payables and receivables, human resource management, and Microsoft Office to optimize business operations and financial stability.
Overview
12
12
years of professional experience
Work History
Business Office Manager
DESERT VIEW SENIOR LIVING
Las Vegas, NV
04.2025 - Current
- Oversee accounts payable, accounts receivable, resident billing, collections, and financial reporting.
- Process payroll and maintain employee timekeeping records.
- Manage employee onboarding, personnel files, benefits administration, and HR compliance.
- Coordinate resident move-ins, move-outs, admission agreements, and financial documentation.
- Conduct weekly financial reviews with Executive Director including aging reports, labor expenses, vendor management, and budget monitoring.
- Ensure compliance with Nevada assisted living regulations and company policies.
- Assist with audits, surveys, and regulatory inspections.
- Collaborate with department heads to improve operational efficiency and resident satisfaction.
Business Office Manager
AEGIS SENIOR LIVING MEMORY CARE
01.2022 - Current
- Introduced innovative procedures to streamline billing operations.
- Successfully resolved billing discrepancies, improving client trust.
- Oversee accounts payable, accounts receivable, resident billing, collections, and financial reporting.
- Effectively supervised administrative staff, fostering a collaborative work environment.
- Maintained strict budgetary control, ensuring financial stability.
- Managed 60+ employees state compliances.
- Managed all resident & employees confidential files.
- All onboarding for both residents and employees.
- Streamlined data management for improved compliance and privacy.
Operation Manager
T-MOBILE
01.2014 - 01.2019
- Managed daily operations, ensuring efficiency and productivity.
- Implemented innovative strategies to improve workflow.
- Collaborated with teams to meet organizational goals.
- Analyzed operational data for continuous improvement.
- Boosted operational efficiency by 40%.
- Fostered a collaborative environment boosting team performance.
- Monitored KPIs to ensure targets met, refining strategies as needed.
Education
Diploma - undefined
Pen Foster High School
01.2015
Skills
- Human Resources Management
- Business Operations Management
- Accounts Receivables
- Account Payables
- Payroll
- Daily Cash Handling
- Medical and Long Term Insurance Billing
- Memory Care Skills
- KRONOS / UKG / Workday
- YARDI / PCC
- DSSI / Tipalti
- Microsoft Office / Excel
Timeline
Business Office Manager
DESERT VIEW SENIOR LIVING
04.2025 - Current
Business Office Manager
AEGIS SENIOR LIVING MEMORY CARE
01.2022 - Current
Operation Manager
T-MOBILE
01.2014 - 01.2019
Diploma - undefined
Pen Foster High School