Jacqueline Owens
Callaway,NE
Summary
Dynamic Business Office Manager at Callaway Good Life Center with expertise in account reconciliation and relationship building. Enhanced financial reporting accuracy and streamlined office processes, resulting in improved operational efficiency. Proven ability to foster a positive work environment while implementing effective training programs, driving continuous improvement, and ensuring compliance with industry regulations.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Callaway Good Life Center
Callaway, NE
01.2024 - Current
- Updated/create reports, managed accounts, and generated reports for company database and state surveys.
- Manage Accounts Payable annd Accounts Receivable, with timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Completing accurate and timely payroll.
- Human Resources: new hire paperwork, background checks and setting them up in our systems..
- Updated reports, managed accounts, and generated reports for company database.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Implemented new software for financial management, significantly reducing errors in budget reports and expense tracking.
- Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Office Assistant
Lindsey Creek Feedlot
Minneapolis, KS
08.2012 - 07.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Owner
CandJRanch
Minneapolis, KS
10.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
N/A - Business Management
Cloud County Community College
Pensacola, FLCertificate Of Technical Studies - Veterinary Medicine
West Florida High School of Advanced Technology
Pensacola05.2009
Skills
- Deadline management
- Account reconciliation
- Office administration
- Office management
- Relationship building
- Records management
- Administrative support
- Business operations management
- Document management
- Expense reporting
- Scheduling and calendar management
- Payroll management, budgeting and processing
- Human resources management
- Policy and procedure modification
- Human resources
- Workflow planning
- Presentation design
- Contract negotiations
- Business recordkeeping
- Sales support
- Expense tracking
- Proposal writing
- Meeting facilitation
- Event coordination
- Team building
- Office management software
- Report and document preparation
- Contract monitoring
- Spreadsheet and database creation
- File systems maintenance
- Computer skills
- Team leadership
- Decision-making
- Professional and courteous
- Customer service
- Onboarding and orientation
- Goal setting
Timeline
Business Office Manager
Callaway Good Life Center
01.2024 - Current
Office Assistant
Lindsey Creek Feedlot
08.2012 - 07.2023
Owner
CandJRanch
10.2011 - Current
N/A - Business Management
Cloud County Community College
Certificate Of Technical Studies - Veterinary Medicine
West Florida High School of Advanced Technology