Cynthia Durham
Arlington
Summary
Accomplished professional specializing in customer service and data entry with a strong focus on accuracy and compliance. Experience includes serving as a customer experience liaison, where insights led to improved processes and customer satisfaction. Proficient in managing confidential healthcare records while maintaining strong relationships with stakeholders.
Overview
23
23
years of professional experience
Work History
Medical Records Data Entry
DURHAM DIRECT PRIMARY CARE
Arlington
01.2021 - 01.2023
- Executed remote data entry of confidential healthcare records using Elation software to maintain data integrity.
- Managed daily administrative tasks to support efficient operations.
- Completed day-to-day duties accurately and efficiently.
Paraprofessional, Teacher Assistant/Substitute
ARLINGTON ISD
Arlington
01.2019 - 01.2021
- Facilitated effective classroom management by assisting teacher with organization and student engagement
- Supported classroom activities as substitute teacher and teacher assistant, fostering a conducive learning environment
- Managed confidential classroom folders and coordinated lesson plans and special projects for smooth classroom operations
- Acquired necessary certifications for effective classroom support
Contract Representative - Surgical Sales / Ophthalmic Sales
ALCON LABORATORIES
Fort Worth
01.2000 - 01.2017
- Supported 60+ sales representatives across six territories, including account managers, district managers, regional directors, vice presidents, and ophthalmic representatives, to enhance contract compliance and execution
- Collaborated with team members, hospitals, physicians, nurses, and purchasing agents to implement professional contracting practices while maintaining positive customer relations
- Processed 25 to 50 daily pricing requests for all six territories, ensuring timely responses to sales representatives and customer inquiries
- Implemented pricing into CARS system within a complex structure of 9500+ contracts abiding by Sarbanes Oxley
- Evaluated pricing override reports to maintain accuracy of contract pricing input and facilitate timely issuance of credits
Education
Bachelor of Arts - Political Science, Business
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington, Texas01-1996
Skills
- Electronic health records
- Data entry and management
- Patient data management
- Record management
- Data verification
- Telehealth documentation
- Elation software
- Data accuracy
- Numeric data entry
- Record organization
- Attention to detail
- Problem solving
- Healthcare compliance
- Telehealth documentation
Community Service
Meals on Wheels, 2002-2011
Phone
cell, (817) 319-9078
Timeline
Medical Records Data Entry
DURHAM DIRECT PRIMARY CARE
01.2021 - 01.2023
Paraprofessional, Teacher Assistant/Substitute
ARLINGTON ISD
01.2019 - 01.2021
Contract Representative - Surgical Sales / Ophthalmic Sales
ALCON LABORATORIES
01.2000 - 01.2017
Bachelor of Arts - Political Science, Business
UNIVERSITY OF TEXAS AT ARLINGTON