Cynthia Eberhart
Beaverton,OR
Summary
Highly motivated, meticulous Front Desk Medical Receptionist with 34 years of experience in patient services. Proficient in answering high volume calls and attending to patients
Overview
35
35
years of professional experience
Work History
Front Desk Associate
AFC Urgent Care
Hillsboro, OR
08.2023 - Current
- Great patients, schedule appointment, answer phones, process copays.
Referral Coordinator
Hillsboro Pediatric Clinic LLC
Hillsboro, OR
10.2022 - 08.2023
- Submitting referrals to outside providers
Insurance Verification Specialist
OHSU Hillsboro Medical Cener/Tuality Healthcare
Hillsboro, OR
10.2021 - 06.2022
- Responsible for (but not limited to) verification of all insurance to determine actual benefits of inpatient and outpatient procedural and admitted accounts requiring an extensive knowledge on medical insurance
- Notifies all insurance companies of outpatient and inpatient admissions for authorization, audits IP/OP procedural accounts, obtains prior authorizations for facility services that require such
- Provides excellent customer service to patient and staff alike
- Obtains needed insurance, health and financial information on patients coming into the hospital
- Updates patient accounts as needed
- Communicates to patient the patient's financial responsibility as needed
- Obtains and verifies insurance within department standard and ensures proper insurance authorization is obtained
- Responds to voicemail within 24 hrs
- Refers accounts that do not have insurance to the Financial Counselor
- Reviews active medical records for presence of diagnosis and orders.
Patient Service Representative
Tuality Healthcare
Hillsboro, OR
06.2015 - 06.2022
- Welcomes the patient into the care delivery setting, providing direction and assistance
- Initiates the administrative system which lays the groundwork for the patient's clinical care as well as the financial documentation during registration by interviewing patients and/or family members, obtaining signatures on legal consents and insurance forms, entering demographic and insurance information according to service provided, patient need, payer requirements and hospital policy
- Collects appropriate co-pays or deposits
- Supports the practice by providing excellent customer service, demonstrating professional communication on the phone and in face-to-face customer contact, problem solving, and functioning as a team member to other staff
- Accepts and stores patient valuables
- Ensures customer satisfaction and offers solutions to patient/visitor concerns and demonstrates appropriate knowledge and skills necessary to communicate with diverse populations
- May float to multiple inpatient/outpatient service locations and remains competent in all service areas
- Familiar with the switchboard and understand how to respond to facility codes.
Administrative Assistant/Scheduler
Express Personal/Providence Health Plans- Temp postition
Beaverton, OR
02.2015 - 05.2015
- Schedule Nurses to go out to perform onsite audits on patient charts, handle patient chart notes
- Request records from hospitals and doctors offices
- Answer phones and perform general office duties.
Education
Skills
- Hospitality services
- Information Protection
- Multi-Line Phone Systems
- File Management
- Mail handling
- Front Office Support
- Listening Skills
- Cash Handling
- Scheduling
- Scheduling appointments
Personal Information
Relocation: Anywhere
References
References available upon request.
Timeline
Front Desk Associate
AFC Urgent Care
08.2023 - Current
Referral Coordinator
Hillsboro Pediatric Clinic LLC
10.2022 - 08.2023
Insurance Verification Specialist
OHSU Hillsboro Medical Cener/Tuality Healthcare
10.2021 - 06.2022
Patient Service Representative
Tuality Healthcare
06.2015 - 06.2022
Administrative Assistant/Scheduler
Express Personal/Providence Health Plans- Temp postition
02.2015 - 05.2015
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