Cynthia E Holden
Des Moines,IA
Summary
Dedicated and focused professional with a demonstrated ability to prioritize, organize, and complete multiple tasks accurately. Strong attention to detail enables successful project completion and goal achievement. Proven track record of delivering high-quality results that exceed expectations.
Overview
16
16
years of professional experience
Work History
Behavioral Health Counselor
Georgia Department of Community Supervision
04.2018 - 08.2020
- Company Overview: Griffin Day Reporting Center
- Caseload of 20 to 20 individuals that were either on Purple or Probation
- Counsel each individual for prevention and/or behavior modification with an emphasis on addictions and substance abuse, as well as, family, parenting, marital problems, stress management, problems with self-esteem, and issues associated with aging
- Worked with individuals and groups to promote optimal mental health
- Acted as a client advocate in order to coordinate required services or referral to the mental health counselor in the event of a crisis situation
- Collected information about clients through interviews, observations, and tests
- Developed and implemented treatment plans based on clinical experience and knowledge
- Maintained confidentiality of records relating to clients treatment
- Monitored, evaluated, and recorded clients progress according to measurable goals described in treatment and care plan
- Prepared and maintained treatment records and reports
- Facilitated classes to help clients with goal settings, preparing for their futures, as well as everyday life struggles
- Classes I facilitated included Anger Management, Getting Motivated to Change, MRT (Moral Reconation Therapy), GPS (Goals, Plans, Success), Matrix (Early Recovery Skills, and Relapse Prevention), Parenting and BAAS (Substance Abuse After Care Services)
- Griffin Day Reporting Center
- Improved patient outcomes by implementing evidence-based treatment plans and closely monitoring progress.
- Supervised interns and clinical trainees, offering guidance and feedback aimed at enhancing their skills as future practitioners within the field of mental health services.
- Facilitated group therapy sessions for diverse populations, fostering a supportive environment for personal growth and healing.
- Assisted clients in developing coping strategies, promoting long-term mental health stability and resilience.
- Maintained professional boundaries while fostering a therapeutic alliance, ensuring optimal conditions for individuals seeking behavioral health support.
- Maintained accurate documentation of client progress, facilitating seamless communication among healthcare providers involved in their care.
- Developed and implemented treatment plans that incorporated psychotherapy, medication management, and lifestyle changes to address the multifaceted nature of mental health conditions.
- Enhanced treatment efficacy by collaborating with multidisciplinary behavioral health teams to assess and address individual needs.
- Implemented preventative measures through early identification of potential risk factors or barriers to successful treatment outcomes.
- Established trusting relationships with clients by demonstrating genuine empathy, active listening, and validating their experiences.
- Advocated for client access to necessary resources within the community or healthcare system as needed to promote overall wellbeing.
- Consistently participated in professional development opportunities to stay current on best practices within the field of behavioral health counseling.
- Reduced relapse rates with consistent follow-up care, support, and encouragement for patients in recovery.
- Provided cultural sensitivity training for staff members, fostering an inclusive therapeutic environment that recognized the importance of diverse backgrounds and perspectives.
- Developed effective crisis intervention plans, quickly deescalating high-stress situations to ensure patient safety.
- Increased patient satisfaction by providing empathetic counseling services that were tailored to each individual''s unique experiences and goals.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Encouraged patients to discuss experiences in group and individual settings.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Administrative Assistant
Georgia Department of Community Supervision
04.2017 - 03.2018
- Company Overview: Griffin Community Supervision Office
- Answer phones, receive referrals for the Day Reporting Center program from Probation and Parole
- Make files on the participants, run rap sheets on the participants in GCIC, file paperwork, make sure files are kept in proper order on each participant
- Complete discharges on participants and close files
- Keep track of drug testing for each participant and make copies of drug screen sheets for drug testing
- Complete data for weekly report on the center and submit to the Statewide DRC Manager, FOM Circuit Chief, and DRC staff
- Prepare and print certificates and programs for the DRC Commencement Ceremonies held twice a year
- Call and try to get community support for the Commencement Ceremonies
- Notarize warrants for the probation officer and any other departmental documents needing notarization including Griffin Probation Officers when needed
- Keep leave-grids on staff for back-up documentation
- Keep statistics on center to submit to the C.A
- At the beginning of each month for the Compstat Report
- Order supplies for the office, file and update personnel files for the center, as well as any other duties assigned to me
- Griffin Community Supervision Office
Community Supervision Officer Aide
Georgia Department of Community Supervision
07.2015 - 03.2017
- Type Final Dispositions from plea paperwork on offenders received from the District Attorney's Office
- Meet with the offenders before court and go over the Final Disposition paperwork with them to make sure they understand what information is on the paperwork for the sentence they pleading to in front of the judge; as well as, explaining the Conditions of Probation to the offenders to make sure they understand the requirements of Probation
- After court is finished check all paperwork and make sure attorney's, District Attorney's and the judge have signed the Final Disposition
- Calculate the fines and fees the offender has received from the judge and the Department of Community Supervision, then give paperwork to the clerk's office to be filed in and take a copy back to the Griffin Community Supervision Office to be processed
- Pick-up community service paperwork from the community service sites and credit the offenders hours in Scribe
- Check each offender that is required to do community service, to make sure they are in compliance with their community service work by completing 32 hours every 60 days, and relaying information to the Community Supervision Officer in regards to whether the offender is in compliance or out of compliance
- Check Scribe to make sure there are no offenders that have not been accepted into the office, or another officer, from a Transfer-in or Transfer-out to another county or Spalding County
- Review all New Intake files to verify all information from court is entered into the computer
- Update the offenders address, phone number, employment and any contact information they may have
- Keep an accurate list of all cases that have been Transferred to another county to make sure the offender is paying their required monthly payments as directed
Probation Aide
Georgia Department of Corrections
08.2012 - 07.2014
- Same duties as with the Department of Community Supervision - Community Supervision Officer Aide
Secretary (AL)
Georgia Department of Corrections
06.2009 - 07.2012
- Company Overview: Day Reporting Center
- Answer phones, receive referrals for the Day Reporting Center program from Probation and Parole
- Make files on the participants, run rap sheets on the participants in GCIC, file paperwork, make sure files are kept in proper order on each participant
- Complete discharges on participants and close files
- Keep track of drug testing for each participant and make copies of drug screen sheets for drug testing
- Complete data for weekly report on the center and submit to the Statewide DRC Manager, FOM Circuit Chief, and DRC staff
- Prepare and print certificates and programs for the DRC Commencement Ceremonies held twice a year
- Call and try to get community support for the Commencement Ceremonies
- Notarize warrants for the probation officers, and any other departmental documents needing notarization including Griffin Probation Officers when needed
- Keep leave-grids on staff for back-up documentation
- Keep statistics on center to submit to the C.A
- At the beginning of each month for the Compstat Report
- Order supplies for the office, file and update personnel files for the center, as well as any other duties assigned to me
- Day Reporting Center
Secretary (AL) Customer Service Representative
Georgia Department of Corrections
12.2008 - 06.2009
- Company Overview: Call Center
- Answered the phones for the Georgia Department of Corrections Call Center, assisted when applicable or directed caller to appropriate person that could assist them
- Entered detailed information into Scribe so the next person that talked to the caller would be able to know what had previously been discussed so they could further assist them so the caller would not have to repeat what was told to me
- Received Customer Service award from the Commissioner of the Department of Corrections
- Call Center
Secretary (AL)
Georgia Department of Corrections
06.2008 - 12.2008
- Company Overview: Legal Office
- Answered phones, opened and distributed mail for attorneys, assisted attorneys with anything they may have needed such as copying files for court or copying files for an interdepartmental hearing
- Worked with Internal Investigations on pulling files and getting ready for review of documents for cases being investigated
- Worked directly with an attorney that covered subpoenas received from outside the department, kept a log-sheet of what was received, dated documents that went to the District Attorney's Office, and when returned from the DA's office
- Delivered and returned files from the DA's Office
- Legal Office
Secretary (AL)
Georgia Department of Corrections
09.2007 - 06.2008
- Company Overview: Diversion Center
- Assign offenders to community service work and credited them in Scribe for the hours completed
- Assigned offenders to a counselor
- Go to the Post Office, take the out-going mail, and pick up the mail for the Diversion Center
- Open all mail and packages, read letters to make sure no threats or inappropriate information was in the letters
- Made sure all packages had approved clothing, books or other items and removed items not approved
- Documented if any money came in for the offenders and forwarded the money to the accountant for processing and distributing to the offenders
- Made notes on dorm rooms as the officers inspected the facility
- Diversion Center
Clerk II, General
Georgia Department of Corrections
01.2007 - 09.2007
- Received Final Dispositions from all Superior Court Counties in the state of Georgia
- Reviewed Dispositions to make sure all information needed was on the document
- Assigned the offender an inmate number and assigned the offender to the appropriate institution
- Mailed Final Dispositions to the appropriate institution for offenders to be scheduled for intake with their institution
Legal Secretary
Georgia Department of Human Services
01.2005 - 01.2007
- Company Overview: Child Support
- Maintained the master calendar for client appointments and court appearances
- Composed and revised legal documents, including letters, depositions, court documents, and files to be reviewed by the Asst
- DA
- Organized and prioritized the Child Support Orders, take orders to the clerk's office to be filed within a five (5) day period to be put on the calendar for a hearing in front of the judge
- Proofed documents and submitted to attorneys for review
- Back-up for receptionist and helped answer phone calls
- Child Support
Education
Bachelor of Arts - Psychology - Substance Abuse
Liberty University
Lynchburg, VA05.2017
Skills
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Dedicated team player
- Legal administrative support
- Self-starter
Accomplishments
- Handled customers effectively by identifying needs, quickly building trust, approaching complex situations and resolving problems to maximize efficiency.
- Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use.
Furtherexperience
Provided Upon Request
Timeline
Behavioral Health Counselor
Georgia Department of Community Supervision
04.2018 - 08.2020
Administrative Assistant
Georgia Department of Community Supervision
04.2017 - 03.2018
Community Supervision Officer Aide
Georgia Department of Community Supervision
07.2015 - 03.2017
Probation Aide
Georgia Department of Corrections
08.2012 - 07.2014
Secretary (AL)
Georgia Department of Corrections
06.2009 - 07.2012
Secretary (AL) Customer Service Representative
Georgia Department of Corrections
12.2008 - 06.2009
Secretary (AL)
Georgia Department of Corrections
06.2008 - 12.2008
Secretary (AL)
Georgia Department of Corrections
09.2007 - 06.2008
Clerk II, General
Georgia Department of Corrections
01.2007 - 09.2007
Legal Secretary
Georgia Department of Human Services
01.2005 - 01.2007
Bachelor of Arts - Psychology - Substance Abuse
Liberty University
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