Cynthia Elion
Nappanee,Indiana
Summary
Dynamic manager with a proven track record at Momo’s Pizzeria, excelling in team leadership and customer service. Enhanced operational efficiency through effective task delegation and conflict resolution, resulting in improved employee engagement and customer satisfaction. Skilled in time management and sales management, fostering a productive and organized work environment.
Overview
3
3
years of professional experience
Work History
Manager
Momo’s Pizzeria
05.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Drive/kitchen
Pizza King
02.2021 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Wawasee High School
Syracuse, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Sales management
Timeline
Manager
Momo’s Pizzeria
05.2023 - 05.2024
Drive/kitchen
Pizza King
02.2021 - 03.2023
Wawasee High School
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