Cynthia Erives
Ennis,TX
Summary
A bilingual/bicultural, multitask orientated, individual wanting a secure position in an established or growing company. Extensive experience in customer service, ability to handle a high volume of phone calls, efficient in a team setting or individual environment, strong and effective communicator who exhibits a responsible work ethic as well as a fast learner. Will be an outstanding asset to any progressive company.
Seasoned loan officer with robust background in mortgage and commercial lending. Skilled in evaluating financial information, assessing risk, and making informed loan approval decisions. Strengths include effective communication with clients to understand needs and providing tailored financial solutions. Demonstrated ability to improve loan processes resulting in increased customer satisfaction and efficiency gains.
Overview
11
11
years of professional experience
Work History
Senior Loan Officer / Jr Processor
Supreme Lending & The Mortgage Link
Dallas, TX
09.2020 - Current
- Gather all required information to process mortgage loan applications in a timely manner
- Review and analyze all provided documents to determine acceptability
- Contact borrower after initial file review to retrieve missing documents and/or signatures
- Order all necessary documents to complete the loan file such as employment verification, title, appraisals, obtain payoffs and releases, credit reports, OFAC, flood certs, homeowners insurance, and other required documents
- Follow up with 3rd party services to ensure receipt of orders and accuracy of documents
- Maintain communication with the MLO, processors, and underwriters
- Assist MLO with other assignments or duties
Lead Medical Assistant/Triage Nurse
K Dermatology
Richardson, TX
07.2018 - 09.2020
- Same as below
Lead Medical Assistant/Triage Nurse/Study Coordinator
Innovative Dermatology
Plano, TX
04.2014 - 07.2018
- Back Office: Room patients, take and record vital signs, patient preparation, chief complaint, patient history, and patient education
- Stock rooms, inventory control, and lab requisitions
- Assist Physicians in minor office procedures including but not limited to: biopsies, kenalog injections, local anesthetic, incisions and drainage, Botox injections, and chemical peels as well as more invasive procedures such as slow Mohs surgeries
- Triage patient nurse calls for all providers, provide pathology results benign or malignant
- Support, facilitate, coordinate clinical trial activities, and schedule payments for patients
- Front Office: Answer multi line phone systems, patient scheduling, Rx referrals, Physician's referrals, prior authorizations, insurance verification, insurance claims, check in and check out, maintain product inventory, handled cash, checks and debit/credit cards transactions
- Maintain all HIPAA policies, procedures, and guidelines
Education
Loan Officer -
Supreme Lending Fast Class
Dallas, TXNRCMA -
PCI Health Training
Richardson, TXHigh School Diploma -
Plano East Senior High
Plano, TXSkills
- Microsoft Office
- Billing/Coding
- Verifications
- Claims
- HIPAA
- Collections
- Computer Operations
- Scheduling
- Filing
- Planning Skills
- Problem Solving
- Time Management
- Clerical Skills
- Research Skills
- Record Keeping
- Encompass
- Mortgage processing
- Document verification
- Credit analysis
- Loan underwriting
- Regulatory compliance
- Customer relationship management
- Sales negotiation
- Risk assessment
- Market knowledge
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Interviewing
- Strategic business development
- Conflict resolution
- Advanced risk assessment
- Decision-making confidence
- Time management efficiency
- Appraisal compilation
- Information verification
- Ethical conduct adherence
- Networking and referral building
Administrativetechnicalskills
- Microsoft Office
- Billing/Coding
- Verifications
- Claims
- HIPAA
- Collections
- Computer Operations
- Scheduling
- Filing
- Planning Skills
- Problem Solving
- Time Management
- Clerical Skills
- Research Skills
- Record Keeping
- Encompass
Timeline
Senior Loan Officer / Jr Processor
Supreme Lending & The Mortgage Link
09.2020 - Current
Lead Medical Assistant/Triage Nurse
K Dermatology
07.2018 - 09.2020
Lead Medical Assistant/Triage Nurse/Study Coordinator
Innovative Dermatology
04.2014 - 07.2018
Loan Officer -
Supreme Lending Fast Class
NRCMA -
PCI Health Training
High School Diploma -
Plano East Senior High