Cynthia Esperanza

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

• Scrum master
• Servant leader
• Solutions analyst
• Business analyst
• Client-facing
• Agile practitioner
• Critical thinking
• Workflow
• Process flow
• Team building
• Vendor management
• SDLC
• Backlog refinement
• Waterfall
• Off-shore teams

• Certified ScrumMaster, ScrumAlliance, 781025
• Advanced Product Management: Vision, Strategy, & Metrics, Udemy
• Agile PM 201 – Understanding Agile at a Deeper Level, Udemy
• Agile PM 301 – Mastering Agile Project Management, Udemy
• Creativity Problem Solving and Generating Alternatives, Udemy
• Insightful Customer Interviews for Product Managers, Udemy
• Master Class – Creative Problem Solving & Decision Making, Udemy

• Technical Project Manager/Solutions Analyst with Agile Development/Scrum Master experience, highlights include:
• Over 8 years of experience working with cross functional teams in attaining project goals, identifying roadmaps, including developing solutions or workarounds to remove obstacles.
• Certified Scrum Master – Manage boards, sprint planning, daily stand-up, sprint review, and retrospective. Experience creating dashboards to report on real-time KPI’s. Expert at removing impediments and fostering accountability for sprint commitments.
• Expert at creating a customized path to success for the dev team.
• As a former .NET C# Developer, possess extensive experience in managing projects through the full SDLC.
• Ability to assist dev team with forecasting and mapping out solutions to impediments.
• Experience working with business units, stakeholders, and product managers in analyzing processes and workflows to identify requirements, failure points, pain points, and suggested enhancements.
• Implementation of Agile adaptive planning – Create and maintain an evolving project plan that responds to change, risks, constraints, and uncertainty.
• Communication Management – Experience drafting PowerPoint presentations, reporting, project kickoffs, communication plans, leading and managing effective meetings by maintaining a RAID log for every project (risks, action items, issues, and decisions).
• Experience in gap analysis: Key achievement – solved a $30,000 gap analysis technical assessment SOW with one question to the client.
• Solutions Analyst – Exercise critical thinking – objective analysis and evaluation to formulate next-steps.
• Methodologies – Agile practices, SCRUM, Waterfall, Kanban, Hybrid, Work Breakdown Structure WBS, Project Lifecycle, Software Development Lifecycle (SDLC).
• Applications – JIRA, Confluence/Wiki/JQL, Azure DevOps, SQL, Excel, PowerPoint, ASANA, Smartsheet’s, Visio, SLACK, Teams, Google Suite.
• Client Facing – Manage client relations, communications, and expectations.
• Vendor Management – Ensure SOW adheres to project objectives.
• Servant Leader – Empower team performance by creating a collaborative and knowledge sharing culture.
• Active Listening – Provide full attention to what other people are saying.
• Organizational skill set – Strategic planning and task prioritization with a proactive mindset.
• End to End Project Management – Initiation, planning, execution, controlling, and closure.
• Quality of Work - Commitment to achieving and demonstrating accuracy and thoroughness.
• Passion – working with teams to achieve project goals and deliverables.
• Continuous Improvement – Agile mindset of observation and inspection.