Cynthia Etter
North Plains,OR
Summary
Multi-tasking receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
14
14
years of professional experience
Work History
Clinic Care Specialist
North Plains Veterinary Clinic
08.2021 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared and administered diets and feedings according to instructions.
- Assisted with collection and prepared specimens and samples for outside laboratory analysis.
- Use of Cornerstone program.
- Fill incoming prescription requests
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Calibration Technician
JJ Calibrations, Inc
11.2012 - 08.2015
- Diagnosed, repaired and calibrated mechanical and electrical devices.
- Managed informational database and processing of returns.
- Maintained compliance with environmental standards.
- Visited customer locations to complete assignments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
JJ Calibrations, Inc
04.2009 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Centennial High School
Gresham, ORSkills
- Medical Terminology
- Appointment Confirmation
- Patient Medical Histories
- Medical Filing
- Payment Calculation
- Equipment Care
- Punctual and Hardworking
- Billing and Payment Processing
- Answer Telephone Calls
- Administrative and Clerical Support
- Time Management
- Multi-Line Telephone Systems
Timeline
Clinic Care Specialist
North Plains Veterinary Clinic
08.2021 - 03.2023
Calibration Technician
JJ Calibrations, Inc
11.2012 - 08.2015
Receptionist
JJ Calibrations, Inc
04.2009 - 08.2012
High School Diploma -
Centennial High School
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