Overview
Work History
Education
Skills
Timeline
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Cynthia Fernandez

Cynthia Fernandez

Orlando,FL

Overview

6
6
years of professional experience

Work History

Costumer Service Representative

Wawa
Orlando, FL
05.2022 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Cashier

Dunkin' Donuts
Orlando, FL
09.2019 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Associate of Science -

University of Miami
Miami, FL
02-2015

High School Diploma -

G Holmes Braddock
Miami, FL
06-1998

Skills

  • Paperwork Processing
  • Account updating
  • Inbound and Outbound Calling
  • In-store support

Timeline

Costumer Service Representative

Wawa
05.2022 - 04.2024

Cashier

Dunkin' Donuts
09.2019 - 05.2022

Associate of Science -

University of Miami

High School Diploma -

G Holmes Braddock

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Cynthia Fernandez