Cynthia Fernandez
Orlando,FL
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Wawa
Orlando, FL
05.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Cashier
Dunkin' Donuts
Orlando, FL
09.2019 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Associate of Science -
University of Miami
Miami, FL02-2015
High School Diploma -
G Holmes Braddock
Miami, FL06-1998
Skills
- Paperwork Processing
- Account updating
- Inbound and Outbound Calling
- In-store support
Timeline
Costumer Service Representative
Wawa
05.2022 - 04.2024
Cashier
Dunkin' Donuts
09.2019 - 05.2022
Associate of Science -
University of Miami
High School Diploma -
G Holmes Braddock