Cynthia Fernandez

• Developed and implemented engaging recreational programs for diverse resident needs.
• Coordinated daily activities, ensuring participation from all residents and staff.
• Trained and supervised activity staff, fostering teamwork and enhancing program delivery.
• Established partnerships with local organizations to enrich community engagement initiatives.
• Led strategic planning sessions to align activities with organizational goals and resident interests.
• Advocated for resident wellness through innovative programming that promotes social interaction and physical health.
• Scheduled movies, entertainment, and other special events.

• Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
• Assisted with employee relations to foster a positive work environment and address staff concerns.
• Managed HRIS data entry, ensuring accuracy and confidentiality of employee records and information.
• Supported performance management initiatives by organizing training sessions and feedback mechanisms.
• Developed onboarding materials, improving new hire orientation and integration into company culture.
• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Maintained accurate records of employee information using up-to-date human resource databases.
• Managed benefits administration, ensuring timely enrollment and accurate
• Developed and maintained detailed scheduling systems to optimize resource allocation.
• Analyzed scheduling conflicts and implemented solutions to minimize disruptions.

• Processed employee performance issues and harassment.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Streamlined HR processes for increased efficiency and improved service delivery.
• Developed and maintained detailed scheduling systems to optimize resource allocation.
• Analyzed scheduling conflicts and implemented solutions to minimize disruptions.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

• Payroll

• recruiting

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.