Cynthia Flores
Henderson,NV
Summary
Store Manager driven to lead sales teams to achieve record-setting revenue gains. Managed more than 7 stores, generating more than $11,000 in accessories per month. experienced in all facets of inside sales, outside sales, customer service and training. Customer-oriented with superior time management skills. successful in relationship and team building. Motivates sales teams to exceed sales goals. Motivated Sales Manager skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Results-oriented and energetic with expertise in lead qualification and closing strategies. Extensive sales training and presentation experience. with 14+ years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.
Overview
14
14
years of professional experience
Work History
Manager DM
Wireless Toyz
02.2023 - Current
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented training programs to improve employee performance and engagement.
- Analyzed key performance indicators to identify trends and drive strategic decision-making.
- Managed budget allocation and resource optimization for various projects across departments.
- Maintained accurate inventory of parts, ensuring timely availability for repairs.
- Utilized specialized tools for screen replacements and internal component repairs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Manager DM
CRICKET WIRELESS
01.2018 - 01.2023
- Oversaw operations of multiple stores while assisting in training new hires.
- Was in charged of ordering merchandize hiring manager and creat different events for sales approaching payroll time sheets inventory drop off inventory log and observation forms for existing employees. for all 7 locations in las vegas area
OWNER
WIRELESS FOR ALL
01.2019 - 01.2021
- Co Owner of cellphone repair and prepaid store
- Responsibilities , State and city licensing meeting with partners for prepaid organizations simple mobile ,h20,ultra mobile,total wireless ect as well as technician cell repair personal repairing anything from oldest model to newest battery screen speaker as well as multi tasking fast pace and accessories selling as well as training all of our employees.
Unlimited Wireless corp. METRO PCS
01.2015 - 01.2017
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Sales Associate
- Strong Communication Skills
- Oversaw the day-to-day processing of payroll for 5 employees, including review of timesheets and computing pay in accordance.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Metro PCS
01.2014 - 01.2015
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cross-trained and backed up other customer service managers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Supervisor
Sales Associate
01.2013 - 01.2014
- Supervised a sales force of 5 sales associates.
- Hired 4 sales representatives over a 2yrs-long period.
- Exceeded regional annual sales target by 95%.
- Supported the sales team in writing proposals and closing contracts.
- Closed an average of 230 sales calls each quarter.
- Trained all incoming sales team members.
- Built relationships with customers and the community to establish long-term business growth
Sales Associate
W&S Wireless
01.2012 - 01.2013
- Activate and 100% knowledge on prepaid companies.
- Boost Mobile,T-Mobile prepaid,Metro PCS,Simple Mobile,H2o Prepaid
- Prepared merchandise for sales floor.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Consistently hit and exceeded sales goals by 45%.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma - undefined
Chapparal High School
Las Vegas, NVSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
LNGG
Bilingual (Spanish/English)
Timeline
Manager DM
Wireless Toyz
02.2023 - Current
OWNER
WIRELESS FOR ALL
01.2019 - 01.2021
Manager DM
CRICKET WIRELESS
01.2018 - 01.2023
Unlimited Wireless corp. METRO PCS
01.2015 - 01.2017
Metro PCS
01.2014 - 01.2015
Supervisor
Sales Associate
01.2013 - 01.2014
Sales Associate
W&S Wireless
01.2012 - 01.2013
High School Diploma - undefined
Chapparal High School
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