Cynthia Floyd
Griffith,IN
Summary
Dynamic Multi-Unit General Manager with extensive experience at Panera Bread, excelling in P&L management and staff training. Proven track record of revitalizing underperforming locations and driving sales growth through strategic planning and effective operations oversight. Adept at fostering strong team dynamics and enhancing customer relationships to achieve exceptional results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Multi-unit General Manager
Panera Bread
Chicago, IL
05.2025 - Current
- Oversee Daily Operations of a Non-Traditional 24-hour Café (Two Locations in a hospital setting)
- In process of rebuilding an underperforming cafe
- Developing a new management team and staff
- In partnership with Hospital leadership for catering and staffing needs
- Responsible for all parts of the P&L
- Training new team in food management, labor management, and sales building.
District Manager
Chip City Cookies
Chicago, IL
02.2024 - 11.2024
- Muli-Unit Manager for Chicago Region
- Brand Ambassador of new cookie company expanding to Chicago.
- Opened three new Chicago locations in 6 months.
- Strategize daily with Project Manager, Director of Operations, Production Team and any other upper management out of NYC.
- Develop action plans for my management teams to drive metrics and achieve goals. (Sales growth, labor, and waste)
- Identify high potential candidates and develop them internally through individual and store action plans.
- Recruit, Hire, and Train all new teams for new store openings.
Channel Growth Manager
Panera Bread
Chicago, IL
11.2022 - 12.2023
- Multi-Unit Support partner for 40 cafes
- SME for Panera channels (catering, delivery, drive thru, rapid pick up, fundraising)
- Support for new café openings as an impact partner
- Analyze regional results in channels to determine gaps in low performing cafes and develop a plan to achieve set goals.
- Develop and execute local marketing campaigns and initiatives that complement the overall regional growth strategy.
- Execute plans created by the partnership with regional and national sales teams to drive best in class growth to both the catering and delivery channels.
- Collaborate with AOPs and cafe management teams in the creation and execution of sales and operational action plans that drive optimal results in execution and growth of the delivery and catering channels.
- Assist in the planning and validation of training programs and sessions, focused primarily on cafe management and catering leads.
- Based on CGM and/or RVP direction, quickly identifies highest priorities cafes and opportunities that add the most result driven actions plans to effectively support them and continuously adjust these plans and priorities to achieve expected market and regional results.
Operating Partner, Training General Manager
Panera Bread
Merrillville, IN
08.2013 - 11.2022
- Oversee Daily Operations of a High-Volume Drive Thru Café (+$80K AWS)
- Pacesetter Award for the Central Region in October 2020.
- Develop and promote multiple AGM’s, Team Managers, Team Leads, and Retail Associates, while consistently having turnover in the 70’s and under.
- Assist in monthly PBR sessions with Area Operating Partner
- Completed the Emerging Talent class for future AOP position.
- Opened two Catering Hubs as an Assistant Manager (Schererville & Orland)
- Over 4+ years of catering experience (managing catering hubs)
- Seed café (Matteson, IL) for Panera 2.0, introducing RPU’s and Kiosks
- Mentor multiple General Managers, AGMs, and Team Managers in Market
- Oversee NW Indiana Market in AOP absent
- Conduct Food Safety Audits in Market, while also achieving high Ecosure scores
- Lead weekly market alignment calls for Area Operating Partner
Assistant Manager
Chili’s Bar & Grill
Skokie, IL
01.2007 - 12.2012
- Oversaw daily operations of a high-volume restaurant.
- Responsible for mid-month and end of period inventory for food and bar
- Trained multiple managers in area on food management.
- Responsible for weekly schedules for staff
Training General Manager
Bennigan’s Bar and Grill
01.1993 - 12.2007
- Oversaw daily operations of a high-volume restaurant.
- Managed and developed several managers & associates.
- Excelled in Assistant Manager and received honors of Senior Manager of the Year
- Mentored several managers in the market.
- Assisted in New Openings in the Company
Education
Purdue Calumet University
Hammond, INIndiana University Northwest
Gary, INHigh School -
Portage Northern High School
Portage, MichiganSkills
- P&L management
- Staff training
- Operations oversight
- Strategic planning
- Inventory control
- Customer relationship management
Certification
Servsafe
Timeline
Multi-unit General Manager
Panera Bread
05.2025 - Current
District Manager
Chip City Cookies
02.2024 - 11.2024
Channel Growth Manager
Panera Bread
11.2022 - 12.2023
Operating Partner, Training General Manager
Panera Bread
08.2013 - 11.2022
Assistant Manager
Chili’s Bar & Grill
01.2007 - 12.2012
Training General Manager
Bennigan’s Bar and Grill
01.1993 - 12.2007
Purdue Calumet University
Indiana University Northwest
High School -
Portage Northern High School