Ricardo Lopez
Honolulu,HI
Summary
I am an experienced team leader with an extensive background in hospitality and customer service. I am skilled in developing and maintaining strong relationships with customers,staff and vendors. Expert in operational management, budgeting, and staff training and development. Successful in cultivating a positive, team-oriented work environment that fosters growth and development. My peers and colleagues would agree I am a result driven professional with a proven track record of success in organizing and managing all aspects of restaurant and/or business operations. I possess a deep knowledge of business administration, food safety, cost management, team building and customer satisfaction. I have a student mentality and I'm ready to apply the skills I possess to the development of your business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Avolta
01.2020 - 05.2026
- Oversee the day to day operations of 14 units
- QSR & AB in which excelled at least $8 million in sales per year
- Coached GMs & Management Teams on adequately evaluating sales forcast to take advantage of opportunities in which prompted excellent decision making for the betterment of the businesses
- Met quarterly quotas
- Set Budget goals weekly, Monthly and Annually
- Regulate SPLH
- Oversee TMR reports and SALTS
- Conduct presentations on monthly Zone performance, All KPIs, OJT & Financial Margins on each unit and as it's entirety
- Cost Management control
- P&L Management
- Motivate develop and train a team of 12 managers, GMs, AGMs & Shift managers to excel in all aspects of the business
- Proficiency in Schedule adherence
- Abide and administer CAs in regulation of Union CBAs and Company Policy
- Cash Handling
- Achieved Green passing scores on Bi -Annual NSF Audits in food safety from NSF
- Achieved Green passing scores on Quarterly Internal Audits
- Conduct Monthly audit administration, to ensure consistent food safety on a day to day basis
- Abided by State Health Administration to safely pass health inspections
- Superior Knowledge on State Liquor Commissions
- Culture, Culture, Culture
- Empathized, Trained and developed staff to grow and develop within the businesses.
- Managed reports utilizing Power BI Performance Metrics
General Manager
Planet Fitness
04.2018 - 03.2020
- Successfully implemented a standard of growth, safety and Productivity
- Directly managed 28 Employees, Scheduling, Payroll & Performance metrics
- Highest employee retention within the franchise.
- Managed #1 Top Performing Gym within the Franchise. In Monthly Revenue, Member volume and Performance metrics in Cleanliness.
- Rectified HR related issues in an empathetic manner resulting in fast and efficient resolutions
- Generated Personal Development plans for staff encouraging and empowering employees to grow within the company. Highlighting and valuing their individual contributions towards the overall success of establishment.
- Conducted Quarterly Performance Evaluations for all staff.
- Trained and developed Front Desk Staff staff who later received promotions to AGM and 2 General Managers.
- Ensured building was in compliance with state and OSHA Regulations
- Mentored under performing Gyms on assessments of their establishments by conducting monthly cleanliness audits.
- Account Management - Directly Oversee 1400 Member Accounts, This included contract adjustments, Billing, Account Rectifications, Composition of New Contracts, Promotions, & Account Compliance. Knowledgeable in all aspects of Account Management always providing a fair resolution while providing top tier customer service.
- Hire, Teach and Train staff on top tier cleaning, leading us as the #1 Clean Gym in the Franchise.
- Dealt and Managed all maintenance issues within the facility, contacting vendors, placing work orders and seeing through projects are dealt with in a timely and efficient manner
- Managed all IT Related issues
- Swiftly fostered an environment of operational changes based off of business needs while consistently upholding a Powerfully Positive and Productive atmosphere.
- Conducted Emails on Outlook Daily, Excel Spreadsheets and PowerPoint presentations on Gyms Performance and staff Training
- Managed a 24/7 Facility.
- Posted job requisitions based off of business needs ensuring gym was always staffed
- Conduct Interviews, Hire and Train Staff.
Restaurant Manager
Enzos Italian Bistro
01.2017 - 01.2018
- Oversee day to day operations of Restaurant Management
- Train and hire staff
- Create schedules
- Planned menus
- Promote and market the restaurant
- Outstanding Customer Service.
Skills
- Cost Management
- Internal Audits
- Cleanliness
- Food Safety
- Osha (SDS)
- Restaurant Management
- Forecasting
- Profit & Loss
- Catering
- Project Management
- Presentation skills
- Power BI
- Microsoft Office Proficient
- Marketing
- Kitchen Management Experience
- Financial Report Writing
- Strategic Planning
- Profit & loss
- Customer service
- Restaurant experience
- Leadership
- Restaurant management
- POS
- HACCP
- Communication skills
- Hospitality
- Guest services
- Fine dining experience
- Time management
- Organizational skills
- Analysis skills
- Sales
- Sanitation
- Manufacturing
- Financial analysis
- Management
- Computer skills
- Schedule management
- Recruiting
- Supervising experience
- Training & development
- Labor cost analysis
- Bilingual
- Food service management
- Hospitality management
- Operations management
- Inventory management
- Inventory control
- Logistics
- Team development
- Employee evaluation
- Human resources
- Business development
- Budgeting
- Payroll
- Inventory Management
Certification
- Food Handler Certification
- Wilderness first aid
- Bartender License
- ServSafe
- Driver's License
- CPR Certification
Timeline
Multi-Unit General Manager
Avolta
01.2020 - 05.2026
General Manager
Planet Fitness
04.2018 - 03.2020
Restaurant Manager
Enzos Italian Bistro
01.2017 - 01.2018