CYNTHIA FUENTEZ
Highland,USA
Summary
Professional logistics professional prepared for this role. Skilled in coordinating, scheduling, and optimizing routes for efficiency. Strong focus on team collaboration and achieving results. Flexible, reliable, and adept with changing needs. Proficient in communication, problem-solving, and multitasking.
Overview
19
19
years of professional experience
Work History
Dispatch Coordinator
MTM Transportation
01.2024 - Current
- Coordinated dispatch schedules to optimize route efficiency and reduce delays.
- Maintained communication with transportation providers to negotiate trip coverage, ensure timely deliveries and address any issues.
- Responded to high volume of phone and email requests to provide logistics information.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Dispatch
Envoy America
10.2019 - 11.2023
- Negotiate fees, build, schedule and confirm all trip details with clients in a high-volume environment
- Recruit and train new drivers across states when needed for trips
- Schedule trips for multiple drivers daily
- Complete trips when drivers not available
- Supervisory duties for several months to include daily scheduling of tasks for dispatchers, general floor management, escalations, providing regular feedback to employees and handling disciplinary action when necessary.
- Working with the senior citizens and senior citizens with Alzheimer’s
- Year and a half working remotely in California.
- Working with independent contractors throughout the states.
Dispatch
Comtrans Medical Transportation
02.2013 - 10.2019
- Route trips to drivers in high-volume environment
- Provide emergency transportation for patients in high stress situations
- New hire training for dispatch department
Administrator/Dispatch (Phoenix)
Manheim
05.2006 - 01.2013
- Promoted From Lane Coordinator
- Liaison for large National account, responsible for scheduling.
- Account Management for outside vendors
- Operate switchboard for dispatch
- Coordination of salvage, repair and donation vehicles.
- Processing and documenting and payments.
- Tracking and inventory of vehicles.
- Administrative office duties to include filing, scanning and data entry.
Education
12 -
Montclair High School
Montclair, CA06-1985
Skills
- Ability to multi-task in fast pace environment
- Hardworking and detail oriented
- 10 years of combined experience in Administration Dispatch and Customer Service
- Software familiarity
- Negotiation
- Scheduling proficiency
- Transportation
Timeline
Dispatch Coordinator
MTM Transportation
01.2024 - Current
Dispatch
Envoy America
10.2019 - 11.2023
Dispatch
Comtrans Medical Transportation
02.2013 - 10.2019
Administrator/Dispatch (Phoenix)
Manheim
05.2006 - 01.2013
12 -
Montclair High School
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