Cynthia Galo
Suffield,CT
Summary
Results-oriented Telecommunicator with a strong focus on problem-solving and teamwork. Demonstrated success in managing emergency calls and dispatching units efficiently, contributing to public safety and community well-being. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Language
7
7
years of professional experience
Work History
Emergency Dispatcher
Springfield Emergency Communications
09.2024 - Current
- Receiving non-emergency and 911 calls.
- For call taking we receive fire, police and medical but all medicals are transferred to the ambulance company called AMR (American Medical Response).
- When assigned to the dispatching side which is radio; police units are assigned to a call depending on the priority of call and based off location.
Telecommunicator
Winter Park Emergency Communications
08.2023 - 07.2024
- Answering emergency 911 and non-emergency phone calls for police, fire and medical.
- Dispatching appropriate units police officer, fire or paramedics based on the nature of the call.
- This includes running database checks of person for any warrants, vehicle registration, drivers license or protective order called NCIC.
Sales Counselor
LA Fitness
01.2020 - 01.2023
- Providing potential club members a new gym experience with the amenities the gym has to offer.
- Ensuring the high level of customer service even for our current club members.
- As LA Fitness Sales counselor are responsible for generating new membership sales.
Education
Associate of Science - Criminal Justice
Suffolk County Community College
Brentwood05.2021
Skills
- Customer service
- Situational awareness
- Quality assurance
- De escalation
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Basic life support
- Critical thinking
- Decision-making
- Stress tolerance
- Crisis management
- Call management
- Multitasking and prioritization
- Teamwork
- Time management
- Goal setting
- Professionalism
- Good judgment
Languages
Spanish
Timeline
Emergency Dispatcher
Springfield Emergency Communications
09.2024 - Current
Telecommunicator
Winter Park Emergency Communications
08.2023 - 07.2024
Sales Counselor
LA Fitness
01.2020 - 01.2023
Associate of Science - Criminal Justice
Suffolk County Community College