Cynthia Garcia
Chula Vista,CA
Summary
Driven professional with a proven track record at Prisma Care Health, adept in leveraging scheduling proficiency and strong work ethic to enhance operational efficiency. Skilled in problem-solving and customer relations, significantly improved patient satisfaction through streamlined processes. Demonstrates a knack for effective multitasking and collaboration, contributing to increased referral volume and profitability.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Dermatology And Skin Center
San Diego, CA
11.2021 - 10.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
Administrative Assistant
Prisma Care Health
Chula Vista, CA
06.2019 - 11.2021
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Worked with patients to schedule tests and procedures.
- Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
Front Desk Receptionist
Pain Control Associates
Chula Vista, CA
01.2015 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Science -
Chula Vista Adult School
Chula Vista, CA06.2008
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
- Scheduling proficiency
- Documentation And Reporting
- Insurance Verification
- Effective Multitasking
- Customer service and support
Timeline
Scheduling Coordinator
Dermatology And Skin Center
11.2021 - 10.2023
Administrative Assistant
Prisma Care Health
06.2019 - 11.2021
Front Desk Receptionist
Pain Control Associates
01.2015 - 05.2019
Associate of Science -
Chula Vista Adult School