Cynthia Garcia
Humble,TX
Summary
Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for a smooth and simple process. I am a team player with the ability to handle multiple tasks effectively and efficiently. I am
a well-organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With a positive attitude and commitment to continuous learning and growth within the company.
Overview
13
13
years of professional experience
Work History
Benefits Assistant
Harris County Human Resources and Talent
Houston TX
01.2023 - Current
- Assist employees with benefits inquiries, ensuring timely and accurate information delivery.
- Assisted in the administration of health insurance plans, enhancing employee understanding and enrollment.
- Assist with making sure all personal information is updated in the system.
- Assist with the Aetna Master Exceptions Report.
- Loading and Unloading of the New Metro Card System.
- Handle all Retiree Life Insurance Beneficiary Update Forms entered.
- Handel calls and emails received by the benefits department.
Certified Medical Assistant II
Kelsey-Seybold
Houston, TX
10.2018 - 01.2023
- Administered patient care and assisted with procedures to enhance overall healthcare delivery.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Coordinated patient scheduling and follow-up appointments to optimize clinic efficiency.
- Educated patients on treatment plans and medication usage, fostering improved health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste and costs.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Texas Children's TCP Humble Kingwood
Kingwood, TX
06.2017 - 10.2018
- Administered patient assessments, recording vital signs and medical histories.
- Assisted physicians during examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient appointments, optimizing schedules for efficiency and service delivery.
- Managed electronic health records, maintaining accuracy and compliance with regulations.
- Educated patients on treatment plans and medication instructions to enhance understanding.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
Texas Children's The Center at Greenspoint
Houston, TX
08.2013 - 06.2017
- Trained new staff in clinical procedures, fostering a collaborative team environment.
- Streamlined office operations by implementing improved inventory management practices.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Medical Assistant
Northeast Primary Care Associates
Humble, TX
08.2013 - 08.2016
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
High School Diploma -
Baker Ripley East Aldine Campus
Houston, TXMedical Assistant - Medical
Texas School Of Business
Houston, TXSkills
- Microsoft office
- Benefits communication
- New employee enrollment
- Benefits explanation
- Documentation and reporting
- Open enrollment
- Teamwork
- Problem-solving abilities
- Reliability
- Excellent communication
- Effective communication
- Benefits administration
Languages
Spanish
Timeline
Benefits Assistant
Harris County Human Resources and Talent
01.2023 - Current
Certified Medical Assistant II
Kelsey-Seybold
10.2018 - 01.2023
Certified Medical Assistant
Texas Children's TCP Humble Kingwood
06.2017 - 10.2018
Certified Medical Assistant
Texas Children's The Center at Greenspoint
08.2013 - 06.2017
Certified Medical Assistant
Northeast Primary Care Associates
08.2013 - 08.2016
High School Diploma -
Baker Ripley East Aldine Campus
Medical Assistant - Medical
Texas School Of Business