Cynthia Garcia
Roanoke,USA
Summary
Over 8 years of experience in customer service, delivering exceptional support in both English and Spanish. Proven ability to thrive in fast-paced environments while effectively managing problem-solving tasks. Strong focus on meeting customer needs through direct communication and a positive attitude.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Instructional Assistant
Roanoke City Public Schools
10.2025 - Current
- Assisted teachers in developing and implementing individualized education plans for diverse learners.
- Facilitated classroom activities, promoting student engagement and collaboration.
- Supported students with special needs, enhancing their learning experiences and social skills.
- Monitored student progress, providing feedback to educators for instructional adjustments.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Supported student learning objectives through personalized and small group assistance.
Intake Specialist
TruLaw
07.2024 - 05.2026
- Onboarding new clients by filling out necessary paperwork and putting together initial case files
- Entering client information into computer systems
- Follow up with potential clients to obtain required information or documents and relay decisions regarding case acceptance or decline.
- Answer client questions about the intake process, firm services, and what to expect.
- Respond to voicemail, text, and or emails.
- Help clients that only speak Spanish.
Customer Experience Manager
Michaels
07.2023 - 03.2025
- Evening Customer Experience Manager for Michaels and key holder.
- Duties included being the manager on duty, leading my team mates in their duties making sure store conditions were met in accordance with company policies and exceeded in positive results.
- Front end responsibilities, assisting cashiers with override codes, money management, questions regarding helping customers.
- Assisting customers with questions about items they are purchasing as well as locating items, self check out services, curbside and in-store pickup orders.
- Assisting customers in Spanish which included questions about items, picking/dropping off UPS packages, signing up for rewards program, and checking out at the register.
- Assisting customers over the phone.
- Assisting customers accessing secured items.
- Assisting in cash office and bank deposits at the end of the shift.
- Balancing the registers for the following work day.
- Assisting with the onboarding of new team members.
- Ensuring they were properly trained and coached for their positions.
- Positions included cashiers, stocking and recovery for the store.
- Managing and processing shrink and safety programs.
- Planning and leading class and in store events.
- Participating in stocking and inventory process.
- Bringing out merchandise to the floor, ensuring they were properly stocked and displayed for promotional and seasonal events.
- Ensuring items were properly overstocked in designated areas.
- Assisting customers in frame department when framers were not available.
- Enforcing safety policies were met with customers and team mates, which also included the cleanliness and readiness of the store.
Assistant
Auto Body International
02.2014 - 06.2017
- Answering phone calls
- Organizing files
- Answering emails
- Communicating with different clients
- Updating information on paper and or computer
- Scheduling appointments
- Handling clients private/sensitive information
- Following safety measures
- Accepting payments from clients and insurance companies
- Opening and closing shop when manager or owner weren't available
- Depositing company money into the bank by mangers request
- Making sure office, bathroom, and lounge area was maintained clean and organized for customers to feel comfortable and welcomed.
Caregiver
Sunrise Senior Living
07.2013 - 11.2013
- Assisted seniors with daily life skills
- Bathing
- Preparing meals
- Laundry
- Making beds
- Light housekeeping
- Escorting
Volunteer
Manzanita Elementary School
09.2004 - 05.2006
- Communicating with children and adults
- Helping children with everyday school activities indoor and outdoor
- Sorting files
- Interpreting
- Organizing events and fundraisers
Education
Trade School - Phlebotomy
Clinical Training Institute
Oxnard, CA07-2014
High School Diploma -
Conejo Valley High School
Newbury Park, CA06-2008
Skills
- ICD-9 coding
- Medical terminology
- Data entry
- Bilingual communication
- Organizational skills
- Microsoft Word proficiency
- PowerPoint proficiency
- Excel proficiency
- HIPAA compliance
- Ethical conduct
- Integrity
- Errand management
- Typing skills
- Phone etiquette
- Calendar management
- Office administration
- Customer service excellence
- Energetic work attitude
- Key holder responsibilities
- Retail sales expertise
- Cash register operation
- Cash handling skills
- Sales strategies
- Management experience
- Conflict resolution
- Computer skills
- Relationship building
- Teacher collaboration
- Classroom support
- Multicultural awareness
- Helping students with special needs
- Collaborative teamwork
- Preparing instructional materials
- Creating visual displays
Certification
Driver's License, 08/01/21, 08/31/28
Adult and Pediatric First Aid/CPR/AED Certification 10/18/2025-10/18/2027
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Instructional Assistant
Roanoke City Public Schools
10.2025 - Current
Intake Specialist
TruLaw
07.2024 - 05.2026
Customer Experience Manager
Michaels
07.2023 - 03.2025
Assistant
Auto Body International
02.2014 - 06.2017
Caregiver
Sunrise Senior Living
07.2013 - 11.2013
Volunteer
Manzanita Elementary School
09.2004 - 05.2006
High School Diploma -
Conejo Valley High School
Trade School - Phlebotomy
Clinical Training Institute