Cynthia Garza
Haslet,TX
Summary
Detailed-oriented with 15 years of experience as a dental receptionist/ biller and scheduler. Self-starter and motivated with abilities to multitask and stay productive as an individual and team associate. Reliable and energetic with the ability to adapt to any environment.
Overview
19
19
years of professional experience
Work History
Insurance Verification
Imagine Dental
06.2024 - Current
- Completed insurance verification and benefit authorization with appropriate documentation
- Handled insurance verification tasks using Eaglesoft
- Train new staff on current, correct insurance verification procedures.
Front Desk Receptionist
NADG
04.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected copayments and outstanding balances, posted and allocated payment to services.
- Presented treatment plans
- Scheduled, coordinated, and confirmed appointments.
- I would close the end of the day and complete an Excel report that included all deposits from all payers.
- Audited files for the dental hygienist
Front Office Manager
Goldenwest Dental Office
10.2005 - 03.2022
- Company Overview: Privately owned dental office
- As a receptionist, my responsibilities consisted of maintaining communication lines throughout the dental office, from being the first point of contact for existing/new patients and families to screening calls for management and routing accordingly
- Scheduler responsibilities consisted of maintaining a productive daily, weekly, and monthly schedule for the dentist and dental hygienist
- Treatment presentation consisted of assisting in patients understanding the full treatment plan, dental health necessities, and treatment options diagnosed by the dentist
- Answered and routed phone calls
- Checked patients in and out
- Collected copayments
- Billed and trace dental insurance claims
- Verified dental eligibility and benefits
- Scheduled hygiene and restoration appointments
- Audited and prepared files for the week
- Privately owned dental office
Education
Study Program - Receptionist, scheduler, and treatment presentation
MGE Managment Team
05.2018
High School -
Rialto High School
05-2000
Skills
- Eaglesoft
- Open Dental
- Weave Communication software
- Dental Xchange software
- Cerec /CAD
- Insurance terminology
- Understanding of PPO insurance policies
Soccer
In my free time, I volunteer for my children's soccer team.
Languages
Spanish
Full Professional
Timeline
Insurance Verification
Imagine Dental
06.2024 - Current
Front Desk Receptionist
NADG
04.2023 - 04.2024
Front Office Manager
Goldenwest Dental Office
10.2005 - 03.2022
Study Program - Receptionist, scheduler, and treatment presentation
MGE Managment Team
High School -
Rialto High School
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