Cynthia Gentile
Saratoga Springs
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
50
50
years of professional experience
1976
1976
years of post-secondary education
Work History
Owner
Self employed
Delmar
09.1975 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated performance of students and made provisions to meet learning needs.
Mutual Clerk
NYRA
Saratoga Springs
06.2025 - 09.2025
- Processed customer wagers accurately at racetracks.
- Assisted patrons with betting options and ticket inquiries.
- Maintained cleanliness and organization of betting areas.
- Educated customers on betting rules and procedures.
- Handled cash transactions efficiently and securely.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Dispatcher
Albany Housing Authority
Albany
06.2008 - 06.2023
- Coordinated transportation schedules for residents and staff efficiently.
- Managed communication between service providers and residents effectively.
- Monitored vehicle locations using tracking systems in real-time.
- Documented service requests accurately for record-keeping purposes.
- Assisted residents with inquiries and transportation needs promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Education
Cardinal McCloskey
Albany, NySkills
- Customer engagement
- Budget management
- Performance evaluation
- Cash handling
Timeline
Mutual Clerk
NYRA
06.2025 - 09.2025
Dispatcher
Albany Housing Authority
06.2008 - 06.2023
Owner
Self employed
09.1975 - Current
Cardinal McCloskey