Open To Work
Cynthia Gibson
Jacksonville,Florida
Work Preference
Summary
Motivated, dedicated, reliable individual with over 20 years financial industry experience, with concentrations in Compliance, Fraud Prevention, Customer Service and Credit. Success driven for solutions and goals rather than obstacles.
Experienced Fraud Analyst with keen understanding of financial systems, data analysis and regulatory requirements. Strong ability to identify suspicious activities, conduct thorough investigations, and implement fraud prevention measures. Have effectively reduced instances of fraudulent activity in previous roles by improving internal controls and processes. Commended for analytical skills, problem-solving abilities, and deep knowledge of risk management principles.
Overview
8
8
years of professional experience
Work History
CFRT Fraud Analyst
Citi Bank, N.A.
01.2024 - Current
- Analyze large volumes of financial transactions, accounts, documents and data to identify patterns, trends, and anomalies that could indicate fraudulent activities.
- Investigate potential fraud cases, including reviewing documentation and potentially involving law enforcement.
- Publish SAR reports and provide a complete chronological account of suspected illegal activity, including account details, transaction patterns, and the rational for the suspicion, to a government agent like FinCEN.
- Develop and implement fraud prevention strategies and controls, including identifying vulnerabilities and recommending improvements.
- Prepare detailed reports on fraud incidents for management and regulatory bodies, as well as communicating findings to relevant stakeholders.
- Work with other department and teams, including internal security, and law enforcement, to investigate and address fraud.
- Maintains up-to-date knowledge of emerging trends and techniques in fraud detection and prevention.
Fraud Transaction Investigations Specialist
Citi Bank, N.A.
12.2022 - 01.2024
- Research and analyze potentially fraudulent activity related to customer accounts and transactions.
- Analyze chip transactions in sawgrass to determine if PCM made the actual purchase or if the purchase was fraudulent.
- Identifies valid and fraudulent charges, use multiple research techniques such as Lexis Nexis to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify them of problem resolution.
Fraud Application Investigations Specialist
Citi Bank, N.A.
06.2021 - 01.2024
- Conducts in depth investigation of issues, interfacing with all partners (Compliance, CBDU), and provide feedback to the Credit Bureau within specific case-type timeliness principles.
- Resolves complex issues using applications such as Pega, Rumba and Sawgrass to do research and analysis to determine the output of the investigation.
- CBOL PROJECT – Worked on accounts using Excel to confirm the transactions submitted by the customer through CBOL are tagged/assigned for an agent to work. Looked for REG Z deadlines dispute; issued credits.
Customer Service Representative
Citi Bank, N.A.
01.2020 - 06.2021
- Assisted Customers with credit card management including but not limited to, payment disputes, processing phone payments, fraud resolution and reviewing general account inquiries.
- Resolved customer issues and served as their client advocate while steadying business judgement.
- Resolved complex issues while valuing the customer using sensible business judgement.
ACA Account Manager
Medcom Benefit Solution
Jacksonville, USA
07.2018 - 01.2020
- Provided strategic insight as an ACA expert and trusted partner for MEDCOM's clients regarding ACA eligibility, affordability, reporting, analytics, proactive penalties management, exchange management, related ACA business practices, and cross-platform integration points.
- Shared ACA industry updates and information relevant to a particular client's needs.
- Provided ACA service, strategic insights and guidance to clients with varying degrees of complexity. Factors driving complexity include client's unique ACA business practices, client industry, client platforms across multiple internal and external business partners.
- Delivered end-to-end understanding and insight of ACA compliance service model.
Education
Master of Business Administration -
Kaplan University
Davenport, IowaBachelor of Arts - English with a Concentration in Creative Writing
Hunter College
New York, New YorkAssociate in applied science - Computer Information Systems
New York City Technical College
Brooklyn, New YorkSkills
- PeopleSoft
- Sawgrass
- Microsoft Office
- NICE Web Station
- SharePoint
- WorkDesk
- AWS/Rumba
- Pega
- Citi Global Directory
- Lexis Nexis
- Microsoft Excel
- Microsoft Word
- Work Desk
- HOD Launcher- CITI Intranet
- View
- Nice Web station
- Microsoft Teams
- Adobe Acrobat
- Zoom Conference
- Microsoft Outlook
- ImageAdmin
- Knowledge of Fraud Detection software
- Regulatory compliance
Technology
- PEGA, 3
- AWS/Rumba, 3
- Citi Global Directory, 5
- Sawgrass, 3
- Lexis Nexis, 3
- Microsoft Excel, 25
- Microsoft Word, 30
- Work Desk, 3
- HOD Launcher-CITI Intranet, 5
- PeopleSoft, 1
- Nice Web station, 3
- Microsoft Teams, 6
- Adobe Acrobat, 20
- Zoom Conference, 4
- Microsoft Outlook, 20
- ImageAdmin, 2
- Knowledge of Fraud Detection software and regulatory compliance
Professional Development Skillsets
- PeopleSoft
- Sawgrass
- Microsoft Office
- NICE Web Station
- SharePoint
- WorkDesk
- AWS/Rumba
- Pega
Timeline
CFRT Fraud Analyst
Citi Bank, N.A.
01.2024 - Current
Fraud Transaction Investigations Specialist
Citi Bank, N.A.
12.2022 - 01.2024
Fraud Application Investigations Specialist
Citi Bank, N.A.
06.2021 - 01.2024
Customer Service Representative
Citi Bank, N.A.
01.2020 - 06.2021
ACA Account Manager
Medcom Benefit Solution
07.2018 - 01.2020
Master of Business Administration -
Kaplan University
Bachelor of Arts - English with a Concentration in Creative Writing
Hunter College
Associate in applied science - Computer Information Systems
New York City Technical College