CYNTHIA GLEASON

• Recognized for high percentage of sales from inquiry to assessment.
• Assisted with the hiring and onboarding process of new employees to maintain a high quality staff.
• Implemented effective organizational systems and general operations of the center.
• Processed client enrollment, payment, and onboarding.
• Assisted with planning and delivery of staff meetings
• Managed the budget to ensure adequate resources for staff and program materials.
• Utilized technology tools like Quickbooks, CRM, Excel, Microsoft word, Power Point,and Cohere applications for efficient administrative tasks management.
• Fostered a positive culture by promoting open communication among staff members and celebrating successes together as a team.

• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Trained new guides on company policies, procedures, and best practices.
• Maintained accurate records of members and managed customer paperwork for organizational maintenance.
• Collected and deposited payments from guests.

• Delivered exceptional customer service through active listening and tailored communication strategies.
• Collaborated with team members to identify areas for process improvement, leading to a more efficient workflow.
• Strengthened client relations through in-person meetings, phone calls, and email correspondence as needed.
• Maintained extensive knowledge of company offerings, enabling quick identification of solutions for client needs.
• Assisted clients with product inquiries, providing accurate information to ensure informed purchasing decisions.
• Implemented effective time management techniques for efficient handling of multiple tasks simultaneously without compromising quality or service levels.
• Delivered superior customer service to strengthen relationships and drive future business revenue.
• Completed opening and closing functions to meet operational needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
• Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
• Assessed student progress regularly using formative assessments and modified instruction accordingly for optimal growth.
• Implemented classroom management improvements to enhance class morale and engagement.
• Increased parent involvement in their child''s education by conducting regular parent-teacher conferences and providing resources for at-home learning support.
• Established and enforced rules of behavior to drive social development and maintain positive interactions.
• Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
• Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
• Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
• Piloted program to address proposed state subject area competencies and standards.
• Provided warm, supportive environment for developing academic, social, and emotional growth.
• Integrated technology and multimedia tools into lessons to enhance student learning.

Schools and Positions

• 2010-2011 Cherokee County - Substitute Teacher
• 2004-2019 Macedonia Elementary- First Grade Teacher
• 2003-2004 Bullard Elementary - Early Intervention Teacher
• 2000-2003 Frey Elementary - Early Intervention Teacher and First Grade Teacher
• 1995-2000 Varner Elementary - First Grade Teacher