Cynthia Glenn
Summary
Caring Clinical Liaison with over 28 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections. Supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at assessing and admitting new patients and aiding with management and marketing of hospital accounts.
Overview
29
29
years of professional experience
Work History
Registered Nurse Clinical Liaison
Lower Cape Fear Lifecare
08.2023 - Current
- Served as a mentor to new nurses entering the profession, offering guidance on navigating complex situations while maintaining compassion for their patients'' needs.
- Reduced hospital readmission rates by providing comprehensive discharge planning and post-acute care coordination.
- Upheld high standards of infection control within the facility by adhering to protocols for hand hygiene, isolation precautions, and equipment sterilization.
- Collaborated with case management teams to identify high-risk patients requiring additional support and resources upon hospital discharge.
- Acted as a liaison between patients, families, and healthcare providers during critical situations, ensuring that all parties were informed of the current status and anticipated course of action.
- Improved efficiency in the admissions process by developing a standardized system for collecting essential information from incoming patients.
Triage Nurse
Included Health
01.2022 - 07.2023
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Streamlined processes for efficient patient registration, reducing administrative burdens on healthcare providers during peak hours.
- Continuously updated knowledge on emerging trends in triage nursing practices through professional development opportunities and industry conferences.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Nursing Supervisor
Universal Healthcare
03.2019 - 12.2021
- Collaborated with store manager to maintain daily operations.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Nursing Supervisor
Brunswick Cove Living Center
04.2017 - 01.2019
- Optimized resource allocation, effectively managing a budget to provide necessary supplies and equipment.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
Director of Nursing
Brunswick County Health Department
05.1995 - 07.2017
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing.
- Facilitated continuing education and training programs to drive staff competency and professional development.
Education
Master of Science - Public Health Leadership
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2012
Bachelor of Science - Nursing
University North Carolina At Wilmington
Wilmington, NC05.1994
Skills
- Rehabilitation Assistance
- Heartsaver First Aid CPR AED
- Chronic Disease Management
- Patient Advocacy
Timeline
Registered Nurse Clinical Liaison
Lower Cape Fear Lifecare
08.2023 - Current
Triage Nurse
Included Health
01.2022 - 07.2023
Nursing Supervisor
Universal Healthcare
03.2019 - 12.2021
Nursing Supervisor
Brunswick Cove Living Center
04.2017 - 01.2019
Director of Nursing
Brunswick County Health Department
05.1995 - 07.2017
Master of Science - Public Health Leadership
University of North Carolina At Chapel Hill
Bachelor of Science - Nursing
University North Carolina At Wilmington
Similar Profiles
Erin GoraErin Gora
Social Worker, Dementia Care and Palliative Care at Lower Cape Fear LifeCareSocial Worker, Dementia Care and Palliative Care at Lower Cape Fear LifeCare
Ashley CunninghamAshley Cunningham
Clinical Nurse Education Specialist at Lower Cape Fear LifeCareClinical Nurse Education Specialist at Lower Cape Fear LifeCare
Tiffany TutchstoneTiffany Tutchstone
Clinical Access RN at Lower Cape Fear Life CareClinical Access RN at Lower Cape Fear Life Care