Cynthia Godoy
McAllen,TX
Summary
Efficient billing professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
9
9
years of professional experience
Work History
Residential Billing Lead
Spectrum
05.2019 - Current
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Executed billing tasks and recorded information in company databases.
- Processed customer refunds and adjustments according to company policies.
- Responded to customer concerns and questions on daily basis.
Head Cashier
Gap Inc
09.2014 - 02.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
Education
No Degree - Clinical Lab Science
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Customer Communication
- Payment Transactions
- Account Management
- Billing Statement Review
- Auditing
- Complaint Resolution
- Account Updating
- Appointment Scheduling
- Information Security
- Order Fulfillment
- Conflict Resolution
- POS Systems Expert
- Critical Thinking
- Professional Telephone Demeanor
- Active Listening
- Problem-Solving Abilities
- Call Center Operations
- Brand Representation
- Prioritization
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Residential Billing Lead
Spectrum
05.2019 - Current
Head Cashier
Gap Inc
09.2014 - 02.2019
No Degree - Clinical Lab Science
The University of Texas Rio Grande Valley
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