CYNTHIA GONZALEZ
CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Adminstrative Team /Client Services Member Representative
High Desert Medical Group
02.2016 - Current
- Established trust with clients by consistently delivering on promises while maintaining open lines of communication.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Education
Graduate Certificate - Surgical Technologist
Concorde Career College
North Hollywood, CA02-2014
Skills
- Strong empathy
- Data entry proficiency
- Follow-up skills
- Meeting deadlines
- Call triage
- Benefits determination
- Multitasking
- Reliability
- Customer service excellence
- Teamwork skills
- Phone Etiquette
Timeline
Adminstrative Team /Client Services Member Representative
High Desert Medical Group
02.2016 - Current
Graduate Certificate - Surgical Technologist
Concorde Career College
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