Cynthia Goodwin
Freeport,Texas
Summary
Dynamic Service Advisor with a proven track record at Performance Trans and Auto, excelling in customer relations and service upselling. Adept at vehicle assessment and fostering trust, I consistently exceeded sales targets while enhancing customer satisfaction through effective communication and relationship building. A dedicated team player committed to delivering high-quality service.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
41
41
years of professional experience
Work History
Service Advisor
Performance Trans and Auto
Angleton, TX
02.2005 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Service Advisor
Gulf Coast Toyota
Angleton, TX
03.2003 - 02.2005
Service Advisor
All Pro Auto Care
Alvin, TX
08.2001 - 02.2003
Service Advisor
Don Davis Lake Jackson
Lake Jackson, TX
03.1984 - 09.2001
Education
Graduated -
Rockport-Fulton High School
Rockport, TX05.1982
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service recommendations
- Team player mentality
- Service estimates
- Handling customer complaints
- Price quoting
- Service scheduling
- Maintenance reporting
- Preventive maintenance coordination
- Customer consulting
- Relationship building
- Customer relations
- Teamwork and collaboration
- Understanding customer needs
- Administrative and office support
- Service upselling
Timeline
Service Advisor
Performance Trans and Auto
02.2005 - Current
Service Advisor
Gulf Coast Toyota
03.2003 - 02.2005
Service Advisor
All Pro Auto Care
08.2001 - 02.2003
Service Advisor
Don Davis Lake Jackson
03.1984 - 09.2001
Graduated -
Rockport-Fulton High School