Cynthia Grado
Artesia,NM
Summary
Adaptable Mobile Crisis Responder with a commitment to client advocacy and service excellence. Proven ability to develop and monitor personalized care plans, ensuring effective communication between clients and service providers to facilitate positive outcomes.
Overview
28
28
years of professional experience
Work History
Mobile Crisis Responder
LifeHouse
Carlsbad, NM
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Case Manager
All Faiths
Albuquerque, NM
05.2025 - Current
- Coordinated client assessments to determine needs and develop personalized care plans.
- Facilitated communication between clients, families, and service providers to ensure effective support.
- Monitored client progress and adjusted care plans based on changing needs and feedback.
- Documented case notes accurately to maintain compliance with organizational policies and regulations.
- Collaborated with multidisciplinary teams to enhance holistic care approaches for clients.
- Assisted in resource identification and referral processes to improve client access to services.
- Educated clients on available community resources to empower self-advocacy and independence.
- Participated in training sessions to improve knowledge of case management best practices and tools.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Stocker
Hallmark Distribution Center
Artesia, NM
01.2021 - 12.2022
- Organized and stocked merchandise on shelves to optimize product visibility and accessibility.
- Assisted in unloading shipments, ensuring accurate inventory counts and proper storage practices.
- Maintained cleanliness and organization of stock areas to enhance operational efficiency.
- Collaborated with team members to streamline restocking processes, improving workflow effectiveness.
- Monitored inventory levels, identifying discrepancies and reporting issues to management for resolution.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Case Manager
Big Brothers Big Sisters
Roswell, NM
12.2019 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Nurse Assistant Intern
J and J Homecare
Artesia, NM
01.1998 - 12.2000
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas, ensuring a safe environment.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Documented patient information accurately, supporting care continuity and compliance.
- Educated patients and families on care plans and health management practices.
- Trained new interns on best practices in patient assistance and care procedures.
- Provided compassionate support to patients and their families during hospital stays.
- Assisted in administering medications under nurse supervision, ensuring accurate dosages and adherence to medication schedules.
- Actively participated in change-of-shift handoffs, ensuring clear communication regarding each patient''s status among team members.
Education
Associate of Arts - Criminal Justice
New Mexico State University Dona Ana
Las Cruces NM05.2022
Bachelor of Science - Human Services
New Mexico State University
Las Cruces, NM12.2002
Associate of Arts - General Studies
Eastern New Mexico University Roswell NM
Roswell, NM12.2002
Associate of Arts - Human Services
Eastern New Mexico University Roswell NM
Roswell NM05.2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
Timeline
Mobile Crisis Responder
LifeHouse
02.2026 - Current
Case Manager
All Faiths
05.2025 - Current
Stocker
Hallmark Distribution Center
01.2021 - 12.2022
Case Manager
Big Brothers Big Sisters
12.2019 - 07.2022
Nurse Assistant Intern
J and J Homecare
01.1998 - 12.2000
Associate of Arts - Criminal Justice
New Mexico State University Dona Ana
Bachelor of Science - Human Services
New Mexico State University
Associate of Arts - General Studies
Eastern New Mexico University Roswell NM
Associate of Arts - Human Services
Eastern New Mexico University Roswell NM