Cynthia Gutierrez

• Provided excellent customer service by handling routine transactions, including deposits, withdrawals, and payments.

• Processed cash, checks, and other negotiable instruments accurately and efficiently.

• Balanced cash drawer daily, ensuring compliance with bank policies and procedures.

• Assisted customers with account inquiries and resolved issues promptly and courteously.

• Promoted and sold products and services.

• Adhered to security procedures to protect customer information and prevent fraud.

• Participated in training programs to stay updated on banking regulations and technology.

• Collected payments and provided accurate change.
• Help customers apply for credit cards, sign customers up for rewards programs.
• Helped customers find specific products, answered questions and offered product advice.
• Processed sales transactions to prevent long customer wait times.

• Ensure that customers make buying decisions armed with the right amount of information.
• Determine charges for services requested, collect deposits, process payments, arrange
  billing.
• Confer with customers by telephone or in person to provide information about products,
  services, enter orders, give quotes, and obtain details of claims.
• Attend meetings, seminars and programs to learn about new products and services, learn new
  skills, and receive technical assistance in developing new accounts.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Processed background checks, trained new employees.

• Meeting with perspective residents, identifying their housing needs, interviewing them to
  determine eligibility. Focus to maintain excellent tenant/owner relations by implementing
  open communication.
• Preparing leases and conducting move-ins and move-outs, updated and maintained rental agreement files and documents.
• Collected payment, depositing rent checks. Contacted customers and billing parties about overdue rentals and requested expected date of return.