Cynthia Ham
Monticello,Georgia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Computer Support/After-School Teacher
Computer Support/After-School Teacher
01.2024 - Current
- Attend to children and assist with homework.
- Support Windows 10 and 11.
- Collaborated with parents to address student needs and promote a positive learning environment.
- Facilitated technology integration in after-school programs, supporting digital literacy initiatives.
- Developed engaging lesson plans to enhance student learning and foster creativity.
Owner/ Support Systems
Owner/ Support Systems
Monticello, GA
01.2010 - Current
- Technical Troubleshooting, End User Training, Virus Detection, Removal & Prevention.
- System Upgrades & Optimization, Security, Backup & Recovery Solutions, Peripherals and connectivity, profile and identity management.
- Support Windows 10 and 11.
- Cultivated strong relationships with clients to drive repeat business and referrals.
- Maintained up-to-date knowledge of industry regulations to ensure compliance across operations.
Guest Experience Specialist
Guest Experience Specialist
Stonecrest, GA
06.2021 - 12.2023
- Provide a great experience by engaging with guests utilizing your acquired skills and training.
- Assist guests in the proper selection of merchandise in accordance with their identified needs.
- Process transactions in a way that creates a great experience for each guest.
- Led initiatives to streamline guest feedback processes, improving response times and service quality.
- Enhanced guest satisfaction through proactive engagement and personalized service.
After School Teacher
After School Teacher
McDonough, GA
01.2017 - 01.2021
- Developed engaging lesson plans to enhance student learning and participation.
- Fostered a positive classroom environment promoting respect, inclusion, and collaboration among students.
- Collaborated with parents to discuss student progress and address concerns effectively.
- Organized extracurricular activities that encouraged creativity and teamwork among students.
RETAIL SALES ASSOCIATE
RETAIL SALES ASSOCIATE
Morrow, GA
03.2016 - 03.2017
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Maintained knowledge of product features and promotions to assist customers effectively.
- Operated point-of-sale systems, ensuring accurate transaction processing and cash handling.
- Organized merchandise displays to optimize product visibility and attract customer attention.
- Trained new associates on store procedures and customer engagement techniques.
Education
BA - Information Systems
AIU
Chandler, AZ05-2024
AA - Accounting
GA State University
Atlanta, GA05-1987
Skills
- Activity planning
- Skills development
- Relationship building
- Team teaching and collaboration
Timeline
Computer Support/After-School Teacher
Computer Support/After-School Teacher
01.2024 - Current
Guest Experience Specialist
Guest Experience Specialist
06.2021 - 12.2023
After School Teacher
After School Teacher
01.2017 - 01.2021
RETAIL SALES ASSOCIATE
RETAIL SALES ASSOCIATE
03.2016 - 03.2017
Owner/ Support Systems
Owner/ Support Systems
01.2010 - Current
BA - Information Systems
AIU
AA - Accounting
GA State University