Cynthia Hanson
Minneapolis,MN
Summary
Dedicated professional with nearly a decade of experience at U.S. Bank. Passionate about revolutionizing banking through Agile innovation and leading teams to deliver groundbreaking digital solutions. Successfully launched the 'Fund my Business' platform, showcasing the power of Agile in transforming business banking and launching over 20 multi-million-dollar products. Spearheaded the Enterprise Agilist Community of Practice, now thriving with over 700 members, by executing tailored Agile topics to foster an environment that excels in Agile methodologies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Vice President|Principal Agilist
U.S. Bank
Minneapolis, Minnesota
01.2018 - Current
- Pioneered Agile at USB, leading the first Scrum team to develop the nationally recognized, cross-channel 'Fund my Business' platform
- Transformed Business Banking, leading multiple cross-functional teams in creating the company's first Business Banking Dashboard and launching 20+ successful, multi-million-dollar products through Agile methodologies, fostering an Agile and product-centric culture
- Delivered record-breaking product, serving as Scrum Lead and Scrum of Scrums facilitator for the new digital checking product, recognized as the 'most important product ever released' in Business Banking
- Principal Agilist training forty teams, driving Agile transformation and delivering exceptional customer value through coaching, guidance, and implementation
- Established an Enterprise Agilist Community of Practice with 700+ members and executing Agile bootcamps to train and coach teams
- Implemented and refined a Quarterly Product Planning process for Business Banking, resulting in improved product visibility, team collaboration, and roadmap effectiveness
Scrum Master|Business Systems Analyst
U.S. Bank
Minneapolis, United States
08.2016 - 01.2018
- Drove cross-functional collaboration by facilitating refinement sessions for the Customer Engagement Interface MVP, resulting in an enhanced user experience for over 3,200 branches
- Optimized sprint planning by leading preparation and refinement sessions, empowering the Scrum team to commit to user stories and increase sprint efficiency
- Provided Scrum Master support by leading daily scrums, sprint reviews, planning, retrospectives, and other key ceremonies
- Delivered successful product enhancements by guiding the team, gathering and incorporating branch banker feedback, and ensuring quality through effective stakeholder management
Manager
SYNERGY Home Care
Golden Valley, Minnesota
06.2015 - 08.2016
- Built and led high-performing care team of 70+ Certified Nursing Assistants and Home Health Aides, overseeing recruitment, onboarding, training, and performance management to deliver exceptional care to elderly and disabled clients
- Managed operational efficiency through budget oversight, payroll administration, and on-call support, ensuring seamless client care delivery and strong team morale
Senior Business Systems Analyst (contract)
Minnesota IT Services
Minneapolis, United States
04.2015 - 06.2015
- Bridged business and IT by acting as a liaison between MNsure stakeholders, conducting requirements gathering sessions, and documenting process improvements
- Drove process optimization by participating in continuous improvement initiatives, enhancing organizational efficiency and effectiveness
Business Systems Analyst
Target
Minneapolis, United States
09.2006 - 01.2014
- Enhanced communication and collaboration by developing a comprehensive communication toolkit and training over 3,000 global team members, improving information sharing and stakeholder engagement
- Led strategic communication efforts by producing and delivering presentations for major projects, ensuring effective communication across all levels of management and stakeholders
- Fostered cross-functional partnerships by serving as a liaison between business, technology, and vendor teams, driving project success from inception to implementation
- Delivered project success through comprehensive project management, including requirements gathering, stakeholder management, testing, and quality assurance
Education
Bachelor of Arts - BA - Journalism
University of Wisconsin-Eau Claire
Skills
- Team Leadership
- Training
- Communication Skills
- Problem-Solving
- Communication
- Active Listening
- Analytical and Critical Thinking
- Problem Resolution
- Team building
- Organizational Skills
- Relationship Building
Certification
Certified ScrumMaster (CSM)
Timeline
Assistant Vice President|Principal Agilist
U.S. Bank
01.2018 - Current
Scrum Master|Business Systems Analyst
U.S. Bank
08.2016 - 01.2018
Manager
SYNERGY Home Care
06.2015 - 08.2016
Senior Business Systems Analyst (contract)
Minnesota IT Services
04.2015 - 06.2015
Business Systems Analyst
Target
09.2006 - 01.2014
Bachelor of Arts - BA - Journalism
University of Wisconsin-Eau Claire
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