Cynthia Harden
Royal Farms
Landover,MD
2
Languages
1
Certification
7
years of professional experience
Results-driven retail associate with experience in customer relationship management and quality assurance. Skilled in processing transactions and collaborating with team members to meet sales goals and improve store performance.
Detail-oriented professional with a strong focus on problem resolution and team collaboration. Experienced in maintaining store organization, enhancing guest services, and driving customer loyalty through effective complaint management.
Work History
Customer Service Associate
5 Months- Assisted customers with inquiries, providing accurate product information and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained cleanliness and organization of the store environment to enhance customer satisfaction.
- Collaborated with team members to ensure optimal stock levels and product availability.
- Handled customer complaints professionally, achieving positive resolutions and fostering loyalty.
- Collaborated with team members to achieve and managed 100% of monthly targets and work flow efficiency.
Retail Sales Associate
3 Years 11 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained merchandise presentation standards, ensuring appealing displays and stock availability.
- Collaborated with team members to achieve sales goals and improve store performance.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently by 100%
Education
High School Diploma
- Awarded Track and Field, Music
Skills
Customer relationship management (CRM)
Customer service
Customer support
Guest services
Hospitality and accommodation
Merchandise upselling
Negotiation
POS system operation
Problem resolution
Quality assurance
Safety regulations
Team collaboration
Accomplishments
- Documented and resolved theft which led to an arrest.
- Supervised team of five staff members.
- Collaborated with team of five in the development of inventory.
.
Certification
- Washington D.C, Gloria Richardson Assistance Facility - 2015-2016
- Licensed HHA, Med Tech, 2015-2016
Languages
Spanish
Elementary
English
Full Professional
Timeline
Customer Service Associate
Royal Farms
03.2026 - CurrentRead More
Retail Sales Associate
Walmart
04.2019 - 03.2023Read More
Fairmont Heights High
High School Diploma
Read More