Cynthia Harper

Internal Revenue Service (IRS)

• Identify and assist with the preparation of various tax returns and related documents.

• Resolve account inquiries and advise on enforcement actions.

• Developed strong knowledge of IRS tools and systems, including IRM, IDRS, SETR, IUPATH, RTR, EUP, Excel, IPU, 709, and document preparation.

• Proactively participated in training opportunities to expand skills and stay current with policies and procedures.

• Demonstrated a strong willingness to learn, grow, and take on additional responsibilities.

• Committed to helping taxpayers and delivering quality service with a positive and open-minded attitude.

• Recognized for being dependable and ready to support the team as needed.

• My Responsibilities included cleaning , organizing and maintain stock room, preparing food for patients and guest, as well as cashiering.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Adhered to food safety standards when storing and preparing foods.
• Supervised and trained kitchen staff on proper preparation techniques.
• Monitored stock levels of food items and ordered more when necessary.
• Ensured that all food was cooked at the correct temperature and stored correctly.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Coordinated with wait staff to ensure timely delivery of meals to customers.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Scanned items and checked pricing on cash register for accuracy.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Assisted customers by providing information and resolving complaints.

• Training , cashiering, organizing stock room, handling Fed Ex packages .
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.