Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cordelius Hearns

Summary

Supervisor with two years of experience directing staff and maintaining a pleasant customer service environment Valued Team lead with a high level of integrity and honesty who keeps the store running smoothly. Personable cashier/sales who works well with others and multitasks well Strong interpersonal and communication skills One years of experience as a process team lead specializing in software development using Java, C#, J2EE, and .Net Efficient Tax Examiner with tax preparation experience. Skilled in accurately transcribing updated taxpayers' demographics and other information. Type 45 wpm and verifies accurate transcription of all forms and entries. Reasonable Tax Examiner looking to build upon skills and tackle new responsibilities as Tax Examiner. Profound knowledge of rules and regulations and state statutes. Familiar with basic accounting principles. Excellent problem-solving skills. Reasonable Tax Examiner looking to build upon skills and tackle new responsibilities Tax Examiner. Profound knowledge of rules and regulations and state statutes. Familiar with basic accounting principles. Excellent problem-solving skills.

Overview

7
7
years of professional experience

Work History

Tax Examiner

Internal Revenue Service, IRS
03.2023 - Current
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Recommended financial solutions in relation to tax implications.
  • Communicated with taxpayers in writing and by telephone.
  • Researched tax issues and stayed current on all federal and state tax laws.
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Investigated and pursued delinquent accounts.
  • Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
  • Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
  • Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.

Supervisor/Team Leader

Railcrew Xpress, RCX
08.2021 - 04.2023
  • Assign Trips to drivers
  • Manage the company vehicles
  • Conduct Interview
  • Train New Drivers
  • Take train conductors and engineers to their trains in multiple states
  • Respond to emails
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Security Officer

Clarion Security
05.2019 - 01.2020
  • Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Security Supervisor

Global Security Services
02.2018 - 11.2019
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.

Security Officer

Allied Universal
02.2017 - 01.2018
  • Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.

Grocery Stocker

Kroger's
09.2016 - 01.2017
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Checked aisles for spills to complete quick clean-up.
  • Consistently lifted materials weighing as much as 50 pounds.

Education

High School Diploma -

Wooddale High School
Memphis, TN
05.2016

No Degree -

Southwest Tennessee Community College
Memphis, TN

Skills

  • Customer service, Computer skills, Communication skills, English, Driving, Microsoft office, Microsoft word,
  • Security, Organizational skills, Interviewing, Management Experience, Supervisor, Team Leader
  • Languages
  • English
  • Creative Design
  • Transaction Tax Preparation
  • Correspondence Writing
  • One Source
  • Staff Training
  • Excellent Negotiation Skills
  • Tax Research
  • Team Support
  • Project Management
  • Verbal and Written Communication

Timeline

Tax Examiner

Internal Revenue Service, IRS
03.2023 - Current

Supervisor/Team Leader

Railcrew Xpress, RCX
08.2021 - 04.2023

Security Officer

Clarion Security
05.2019 - 01.2020

Security Supervisor

Global Security Services
02.2018 - 11.2019

Security Officer

Allied Universal
02.2017 - 01.2018

Grocery Stocker

Kroger's
09.2016 - 01.2017

High School Diploma -

Wooddale High School

No Degree -

Southwest Tennessee Community College

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Cordelius Hearns