Cynthia Hatcher
Tallahassee,FL
Summary
Dynamic and dedicated licensed cosmetologist with extensive experience, known for exceptional customer service and relationship building. Skilled in advanced cosmetology techniques and sanitation practices, I consistently enhance client satisfaction and loyalty through personalized consultations and creative styling solutions. Committed to ongoing education and industry trends.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Self Employed Services
Tallahassee, FL
05.2019 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Dry, Cure, & Trim Specialist
Trulieve
Quincy, FL
02.2018 - 03.2019
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Cosmetologist
Sub Contractor @ Hair Lounge @ Midtown
Tallahassee, FL
06.2014 - 01.2017
Cosmetologist
Sub Contractor @ The Green Room
Tallahassee, FL
01.2011 - 06.2014
Cosmetologist
The Blonde Iguana
Tallahassee, FL
03.2002 - 11.2010
Education
Cosmetologist - Cosmetology
Lively Vocational
Tallahassee, FL06.1992
Skills
- Friendly communication
- Active listening
- Scheduling appointments
- Sanitation practices
- Client consultations
- Product knowledge
- Salon management
- Hair assessments
- Special event hair styling
- Administrative procedures
- Psychology
- Workspace organization
- Adaptable to changing client needs
Timeline
Cosmetologist
Self Employed Services
05.2019 - Current
Dry, Cure, & Trim Specialist
Trulieve
02.2018 - 03.2019
Cosmetologist
Sub Contractor @ Hair Lounge @ Midtown
06.2014 - 01.2017
Cosmetologist
Sub Contractor @ The Green Room
01.2011 - 06.2014
Cosmetologist
The Blonde Iguana
03.2002 - 11.2010
Cosmetologist - Cosmetology
Lively Vocational