Cynthia Hawley
Kittrell,NC
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
15
15
years of professional experience
Work History
Direct Support Professional
Legacy Human Service
08.2023 - Current
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
Security Officer
Guardsmark
01.2023 - 07.2023
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.1
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Security Officer
Allied Universal Security
09.2020 - 01.2023
- Monitored and authorized entrance and departure of employees, visitors and contractors
- Trained new security staff
- Answered telephone calls, transferred and page calls
- Circulated among visitors, patrons and employees to preserve order and protect property
- Oversee truck deliveries and pickups at guard shack
- Secured gates and doors
Detention Officer
Vance County Detention Center
02.2018 - 09.2020
- Assigned to Kitchen Duties
- Prepared food for inmates
- Sweep and mop floors
- Wash Dishes and utensils
- Stock food
- Dump trash
Income Maintenance Caseworker II
Warren County Social Services
03.2009 - 05.2016
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
Education
Associate of Applied Science - Human Services Technology
Vance Granville Community College
Henderson, NCDiploma - Clinical Medical Assistant
Miller-Motte Technical College
Raleigh, NC11.2021
Skills
- ADL Support
- Chronic Disease Management
- Progress Documentation
- Behavioral Management
- Transportation
- Behavior Redirection
- Medication Administration
- Client Transportation
- Patient Care
- First Aid and Safety
- Goal Setting
- Medical Chart Documentation
Timeline
Direct Support Professional
Legacy Human Service
08.2023 - Current
Security Officer
Guardsmark
01.2023 - 07.2023
Security Officer
Allied Universal Security
09.2020 - 01.2023
Detention Officer
Vance County Detention Center
02.2018 - 09.2020
Income Maintenance Caseworker II
Warren County Social Services
03.2009 - 05.2016
Associate of Applied Science - Human Services Technology
Vance Granville Community College
Diploma - Clinical Medical Assistant
Miller-Motte Technical College
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