Cynthia Haynes
Summary
Results-oriented administrative professional with a proven track record in delivering exceptional support services and managing office operations. Strong communication, writing, customer service, and organizational skills enable effective independent planning and direction of business affairs. Recognized as a trusted assistant, liaison, and advisor, consistently fostering positive relationships across all organizational levels. Proficient in Microsoft Word, Excel, PowerPoint, and various proprietary software systems, ensuring seamless execution of tasks and projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Investigations Assistant
U.S. Nuclear Regulatory Commission - NRC
10.2017 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Administrative Assistant
U.S. Nuclear Regulatory Commission - NRC
06.2014 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Management and Program Analyst
Federal Aviation Administration, FAA
07.2013 - 06.2014
- Helped solve diverse program problems with in-depth analysis.
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered, documented, and modeled data to assess business trends.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Secretary
Federal Aviation Administration, FAA
01.2011 - 07.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Graduate Program - General Studies
Liberty University
Lynchburg, VA01.2021
Bachelor of Science Business Administration - Finance
Liberty University
Lynchburg, VA01.2021
Undergraduate Studies - Computer Information Systems
DeKalb Technical College
Clarkston, GA01.2002
Undergraduate Studies - Business Administration
Georgia State University
Atlanta, GA01.1991
Skills
- Data Entry
- Microsoft Office
- Word
- Excel
- PowerPoint
- Internet
- Visio
- Business Objects
- PeopleSoft
- WordPerfect 50
- WordPerfect 51
- Lotus 1-2-3
- Oracle
- ExpenseNet
- PaymentNet
- Typing Speed
- 10-key
- Encoder
- Operation Systems
- Windows 98
- Windows 2000
- Windows NT
- Windows XP
- Professional Training
- Outstanding customer service skills
- Proprietary Systems
- MARCH
- LMOS
- SOCS
- BOCRIS
- PREDICTOR
- WFA
- FOMS
- Switch Systems
- DMS100
- 5ESS
- EWSD
- DC10
- 1AESS
- Mail distribution
- File and record keeping
- Editing and proofreading
- Business correspondence
- Documentation and filing
- Basic mathematics
Accomplishments
- Achieved completion of workloads through effectively helping with assigned caseloads.
- Collaborated with team of four Special Agents In Charge in the development of cases closed in a timely manner.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved case review and format by completing case closure with accuracy and efficiency.
Awards Recognition
- Grants Certification Program, 2019
- Leadership at All Levels - 12-month Leadership program, 2017
- Employee of the Year Award - Federal Government, 2018
- BellSouth Awards - Simply the Best, 1999, 2000, 2001, 2002
- Achiever's Club Award, 2001
- Internal Revenue Service Awards - Special Act Awards, 1994, 1997
- Performance Awards, 1995, 1996, 1997
- QSI Award, 1999
Key Contributions
- Multi-Task Management - Perform multiple duties concurrently in all positions held, often with minimal to no supervision.
- Great Writing Skills - Write letters and memos error free in accordance with the rules, laws, regulations, and guidelines of the agency/company in a professional and detailed manner to ensure proper grammatical verbiage is applied.
- File and Records Management - Maintain organized files and upheld consistent record of on time filing for paperwork required by the company and state.
- Team Member Support - Organize and distribute new product information to office personnel and over three hundred employees in an efficient and timely manner.
Career Target
MANAGEMENT PROGRAM ANALYST & SUPPORT
Certification
- CAP - Certified Administrative Professional
Languages
English
Native or Bilingual
Timeline
Investigations Assistant
U.S. Nuclear Regulatory Commission - NRC
10.2017 - Current
Administrative Assistant
U.S. Nuclear Regulatory Commission - NRC
06.2014 - 10.2017
Management and Program Analyst
Federal Aviation Administration, FAA
07.2013 - 06.2014
Secretary
Federal Aviation Administration, FAA
01.2011 - 07.2013
Bachelor of Science Business Administration - Finance
Liberty University
Undergraduate Studies - Computer Information Systems
DeKalb Technical College
Undergraduate Studies - Business Administration
Georgia State University
Graduate Program - General Studies
Liberty University
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