Cynthia Heckard
Collinston,USA
Summary
Professional Referral Specialist with track record of delivering impactful results. Adept at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks.
Overview
22
22
years of professional experience
Work History
Referral Specialist
St Francis Medical Partners
Monroe, LA
03.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed electronic health records system for efficient referral tracking and follow-up.
- Developed relationships with external providers to enhance referral processes and communication.
- Streamlined referral workflows, reducing delays and improving patient satisfaction scores.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
CCS
Fyzical Therapy and Balance Center
Bastrop, LA
08.2023 - 02.2025
- Open communication with patients, create case notes using detailed and complete sentences. Scheduling, answering phones, sending and receiving text and emails, EMR, collecting copayment, working closely with PT making sure paperwork done correctly, and etc.
- Fyzical Therapy & Balance Center-Bastrop, LA
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Medical Assistant
KIDHEALTH PEDIATRIC CLINIC
West Monroe, LA
05.2023 - 08.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Over 8 year experience working in Kidmed department. Triaged pediatric patient, gave and recorded state recommended vaccines to patient.
- West Monroe, LA
Medical Assistant
SANSON FAMILY MEDICINE
West Monroe, LA
02.2013 - 05.2023
- Over 8 years of experience in working in kidmed department with pediatric patients.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- West Monroe, LA
Store Manager
BURKES OUTLET
West Monroe, LA
09.2003 - 05.2010
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- West Monroe, LA
Bakery Department Manager
Super 1 Foods
Winnsboro, LA
03.2009 - 01.2010
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Winnsboro, LA
Education
Certificate - Medical Assisting
CTC
Monroe, LA02-2013
Skills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Appointment scheduling
- Multi-line phone proficiency
- Scheduling software
- HIPAA regulations
- Patient scheduling
- Insurance precertification processes
- Referring physician communication
- EHR software
- Office coordination
- Time management
- Attention to detail
Timeline
Referral Specialist
St Francis Medical Partners
03.2025 - Current
CCS
Fyzical Therapy and Balance Center
08.2023 - 02.2025
Medical Assistant
KIDHEALTH PEDIATRIC CLINIC
05.2023 - 08.2023
Medical Assistant
SANSON FAMILY MEDICINE
02.2013 - 05.2023
Bakery Department Manager
Super 1 Foods
03.2009 - 01.2010
Store Manager
BURKES OUTLET
09.2003 - 05.2010
Certificate - Medical Assisting
CTC