Cynthia Hernandez
Killeen,TX
Summary
Knowledgeable retail manager with over 10 years of customer service experience. Organized with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Store Lead
Mens Wearhouse
Harker Heights, Texas
03.2024 - Current
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior consultants in best practices and project methodologies.
- Led daily store operations and ensured team adherence to company standards.
- Trained and mentored new team members on product knowledge and customer service.
- Coordinated staff schedules to meet business needs while maximizing employee satisfaction.
- Addressed any employee issues or concerns in a timely manner.
- Developed strategies to increase sales and improve efficiency of store processes.
- Handled cash reconciliation at end of shift.
- Maintained accurate records of transactions for financial reporting purposes.
- Assisted in hiring and training new employees.
Assistant Manager
Ross Dress for Less
Killeen, Texas
11.2023 - 02.2024
- Assisted in managing daily store operations and staff performance.
- Coordinated merchandise displays to enhance customer engagement and sales.
- Trained new employees on company policies and customer service standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Store Manager
Kirklands
Harker Heights, TX
11.2021 - 11.2023
- Drive Sales and over all customer service
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in managing daily store operations and ensuring smooth workflow.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Department Manager
Walmart
Killeen, TX
04.2018 - 09.2020
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05.2010
Skills
- Work Planning and Prioritization
- Strategic Merchandising
- Pricing and Markdowns
- Inventory Control
- Assignment Delegation
- POS Systems
- Mentoring and Coaching
- Retail Operations
- Store Opening and Closing
- Hiring and Training
- Shift Scheduling
- Marketing and Promotions
- Stock Management
- Process Improvements
- Supplier Monitoring
- Staff Scheduling
- Department Oversight
- Team Leadership
- Sales Tracking
- Hiring and Onboarding
- Focus and Follow-Through
- Quality Assurance
- Sales Promotion
- Staff Development
- Customer Service Management
Timeline
Store Lead
Mens Wearhouse
03.2024 - Current
Assistant Manager
Ross Dress for Less
11.2023 - 02.2024
Assistant Store Manager
Kirklands
11.2021 - 11.2023
Department Manager
Walmart
04.2018 - 09.2020
High School Diploma -
Carl Hayden High School