Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Hernandez

Killeen,TX

Summary

Knowledgeable retail manager with over 10 years of customer service experience. Organized with natural relationship-building and leadership talents.

Overview

8
8
years of professional experience

Work History

Store Lead

Mens Wearhouse
Harker Heights, Texas
03.2024 - Current
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior consultants in best practices and project methodologies.
  • Led daily store operations and ensured team adherence to company standards.
  • Trained and mentored new team members on product knowledge and customer service.
  • Coordinated staff schedules to meet business needs while maximizing employee satisfaction.
  • Addressed any employee issues or concerns in a timely manner.
  • Developed strategies to increase sales and improve efficiency of store processes.
  • Handled cash reconciliation at end of shift.
  • Maintained accurate records of transactions for financial reporting purposes.
  • Assisted in hiring and training new employees.

Assistant Manager

Ross Dress for Less
Killeen, Texas
11.2023 - 02.2024
  • Assisted in managing daily store operations and staff performance.
  • Coordinated merchandise displays to enhance customer engagement and sales.
  • Trained new employees on company policies and customer service standards.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.

Assistant Store Manager

Kirklands
Harker Heights, TX
11.2021 - 11.2023
  • Drive Sales and over all customer service
  • Coached and developed store associates through formal and informal interactions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in managing daily store operations and ensuring smooth workflow.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Department Manager

Walmart
Killeen, TX
04.2018 - 09.2020
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05.2010

Skills

  • Work Planning and Prioritization
  • Strategic Merchandising
  • Pricing and Markdowns
  • Inventory Control
  • Assignment Delegation
  • POS Systems
  • Mentoring and Coaching
  • Retail Operations
  • Store Opening and Closing
  • Hiring and Training
  • Shift Scheduling
  • Marketing and Promotions
  • Stock Management
  • Process Improvements
  • Supplier Monitoring
  • Staff Scheduling
  • Department Oversight
  • Team Leadership
  • Sales Tracking
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Quality Assurance
  • Sales Promotion
  • Staff Development
  • Customer Service Management

Timeline

Store Lead

Mens Wearhouse
03.2024 - Current

Assistant Manager

Ross Dress for Less
11.2023 - 02.2024

Assistant Store Manager

Kirklands
11.2021 - 11.2023

Department Manager

Walmart
04.2018 - 09.2020

High School Diploma -

Carl Hayden High School
Cynthia Hernandez