Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sanai Joyce

Culpeper,VA

Summary

Results-oriented professional with experience in retail management, customer service and inventory control.

Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Store Lead

POPPY + CHALK
05.2023 - 08.2023
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Answered product questions and assisted customers in selection and checkout.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Head Lifeguard/Manager

Swim Club Management Group, Inc
05.2020 - 08.2023
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Directed and oversaw maintenance records and incident reports.
  • Monitored pool area for violations and potential hazardous situations.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Carefully observed people to monitor pool activities and member safety.
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.

Beauty Associate

Ulta Cosmetics
03.2023 - 06.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Server/Kitchen Hand

Bald Top Brewing Company
05.2022 - 08.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Assisted in setting up and breaking down kitchen stations.

Education

Bachelor of Arts - Anthropology

Coastal Carolina University
Conway, SC
05.2024

High School Diploma -

Eastern View High School
Culpeper, VA
05.2021

Associate of Arts - General Studies

Germanna Community College
Locust Dale, VA
05.2021

Skills

  • Work Planning and Prioritization
  • Accident Site Management
  • Operating Equipment
  • Safety Practices
  • Quality Control
  • Patron Experiences
  • Adaptable and Flexible
  • Flexible Hours

Timeline

Store Lead

POPPY + CHALK
05.2023 - 08.2023

Beauty Associate

Ulta Cosmetics
03.2023 - 06.2023

Server/Kitchen Hand

Bald Top Brewing Company
05.2022 - 08.2022

Head Lifeguard/Manager

Swim Club Management Group, Inc
05.2020 - 08.2023

Bachelor of Arts - Anthropology

Coastal Carolina University

High School Diploma -

Eastern View High School

Associate of Arts - General Studies

Germanna Community College
Sanai Joyce